Senior Delivery Architect

2 weeks ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time
This job role is for an experienced Senior Technical ProjectManager with expertise in ICT delivery architecture, cloudoperations, and ITIL-based service operations.

The candidate will have hands-on experiencemanaging technical projects, working with Solutions Presales, andoverseeing the transition of new telecommunications products andservices into Day1 and Day2 operations.

Thecandidate should possess a deep understanding of both on-premisesand cloud-based ICT environments, particularly Azure operations,and be familiar with Digital Platforms for Automation, Monitoringtools, and ServiceNow.

Make anImpact by:

1. ICTDelivery Operations
  • Support the end-to-end delivery of ICT outsourcingprojects, focusing on server, storage, and network operationswithin both on-prem and cloud environments.
  • Participate in ICT cloud outsourcing efforts,particularly in Azure operations, ensuring seamless servicedelivery and optimization.
  • Collaborate withSolutions Presales teams to define delivery scope, assess costs,plan resource utilization, and evaluate potential risks intechnical projects.
  • Apply ITIL frameworkprinciples to manage Delivery Service lifecycles, ensuringadherence to best practices for service delivery andoperations.
  • Lead the implementation oftechnical projects, including timelines, resource allocation, andrisk mitigation.
  • Implement automation andmonitoring tools to improve operational efficiencies and servicereliability.
  • Participate in ServiceNowoperations to implement incident management, service requests,change management, problem management, and maintaining theconfiguration management database(CMDB).

2. DeliveryService Operations
  • Collaborate with Product and Product Engineering teams totransition new telecommunications products and services into Day1(go-live) and Day2 (ongoing) operational environments.
  • Oversee and manage the transition scope of work, ensuringthat all deliverables meet operational readinesscriteria.
  • Ensure the successful integrationand support of networking products, including Fortinet, CiscoSD-WAN, Cisco Route and Switch, and VMware VeloCloud.
  • Work closely with Product, Product Engineering, Day1,Day2 operations teams to ensure a smooth handover of services andmonitor the performance and stability of the new productspost-transition.

Skillsfor Success:
  • Bachelor's degree in engineering, Information Technology,or a related field.
  • Minimum 5 years ofexperience in ICT outsourcing, cloud technologies, and networking,with a hands-on approach to project delivery.
  • Certifications: Azure CloudCertified (required) ITIL Practitioner (preferred).
  • Strong experience with cloud platforms, particularlyAzure, in a delivery and operations capacity.
    In-depthunderstanding of networking technologies, including Fortinet, CiscoSD-WAN, Cisco Route and Switch, and VeloCloud.
  • Demonstrated experience leading technical projects,including managing scope, costs, resources, and risks.
  • Proficient with automation and monitoring tools for ICTinfrastructure management.
  • Experience withServiceNow for IT service management, specifically in incident,service request, change, and problem management, as well asCMDB.
  • Strong leadership and project managementskills with the ability to manage cross-functional teams and workunder pressure.
  • Proven ability to delivertechnical solutions aligned with business goals while managingcosts and risks.
  • Excellent communication andinterpersonal skills, capable of engaging with both technical andnon-technical stakeholders.
  • Strongproblem-solving capabilities, with a focus on improving servicedelivery and operational efficiency.
  • Adaptability to evolving technologies and business needswithin the telecommunications sector.


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