Customer Experience Manager #Automobile #Class3 #Hospitality #NJH
2 months ago
Our client is the principal of the renown Premium Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:
Customer Experience Sales Manager
- Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
- Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
- Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
- Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
- Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
- Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
- Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
- Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
- Deliver performance monitoring and reporting for the management
Requirements:
- At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service with a Valid Class 3 Licence
- A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
- Prior leadership experience preferred
- Goals oriented and flexible to change
- Proficient in MS office and ability to learn other systems for daily operations
- Required to perform shift work including weekdays evening and weekends (including PH)
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
Tell employers what skills you have
CRM
Automobile
Sales
Leadership
Aviation
Customer Experience
Sales Process
MS Office
Advocate
Communication Skills
Customer Oriented
Wellbeing
Team Player
Excellent Interpersonal Communication Skills
Ability To Learn
Hospitality
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