Product Manager

2 weeks ago

Singapore BLUESG PTE. LTD. Full time
Roles & Responsibilities

We are on a mission of providing comfort of owning a car to people in Singapore by building an EV car sharing platform, and we are looking for a talented Product Manager to lead our Operations & Market Enablement product vertical. This person will report to the Head of Product, and work closely with the Design and Engineering teams, business teams and consumer-facing product teams, as well as external partners, with the primary objective to develop a range of product/service capabilities to improve the operation efficiency and process of our operation teams and empower them to provide better services to our customers.


Roles And Responsibilities

Strategy and planning :

  • Inform product strategy through strong understanding of user needs, business needs, shared-mobility market and competitive landscape
  • Own and manage the Operations & Market Enablement product roadmap and OKRs that supports BlueSG's business goals and strategic vision
  • Drive continuous problem discovery to understand the pain points and needs of the fleet management and customer service teams, prioritise opportunity areas and initiatives that address these needs in a holistic and efficient way

Delivery and execution:

  • Drive process improvements by constantly liaising with the Delivery Lead, stakeholders, partners and vendors, and manage the communication, coordination, agreements, and dependencies between the parties
  • Work with Delivery lead to drive release plan and coordinate release activities with stakeholders and ensure the they can make well-informed decisions in time
  • Participate in scrum ceremonies, foster collaboration with Engineering, Design, Data and cross-functional teams (internal & vendors) to drive value and collectively identify and resolve impediments associated with features and enhancements

People:

  • Empathise with the stakeholders and advocate for their needs
  • Exhibit active listening, facilitate sessions, and clearly communicate at all levels
  • Motivate your teams to do their best work by providing clear direction and creating an environment that fosters collaboration and recognition

Requirements

  • At least 7 years of experience in End to End B2C agile product management, your track record should demonstrate successful launches of digital products, ideally across both large companies and startups.
  • Technical background within depth understanding of operational products / tools (e.g. customer relationship management, customer service solution)
  • Experience and background in service & UX design is preferred, this knowledge will help you create products that resonate with users and enhance their overall experience.
  • Healthy interest in a car sharing sector and desire to design the future of Singapore’s eco-friendly transportation. As a Product Manager, you’ll be shaping the future of Singapore’s eco-friendly transportation, so passion for this domain is valuable.

Tell employers what skills you have

Product Design
Scrum
UX Design
User Experience
Agile
UI
Customer Relationship Management
Strategy
Agile Methodology
Product Management
Fleet Management
Transportation
Engineering Design
User Research
Advocate
Product Development
Customer Service
Decision Making
UX
Agile Development

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