SVP, Infrastructure Service Reliability Engineering Lead, Group Infrastructure and Cloud, Technology

4 weeks ago


Singapore DBS Bank Limited Full time
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
  • Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying anyneed for preventive or remedial maintenance such as fine-tuning and capacity planning.
  • Provide/maintain interfaces between monitoring, reporting, and batch service level management and assetmanagement tools.
  • Provide 3rd level support to colleagues from system and application support areas in context ofincidents and problems identified or raised by the monitoring, reporting and batch facilities.
  • Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
  • Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
  • Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
  • Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
  • Support Continuous Improvement process on the tools and processes implemented.
Requirements
  • At least 15 years of experience in Infrastructure monitoring, reporting, batch and service reliability in a large scale enterprise environment
  • Experience working with Infrastructure tools such as TWS, Zabbix and Ondemand
  • Experience in automation tools and process optimization
  • A strong foundation in Infrastructure concepts covering servers, virtualization, networking, etc.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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