Incident Manager

3 days ago


Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time
Roles & Responsibilities

Are you a driven and detail-oriented IT professional looking for a new challenge? Do you have a passion for delivering exceptional service and ensuring seamless IT operations? Look no further


Newbridge, a trusted recruitment partner to leading financial services organizations, is seeking an experienced Incident Manager (ITSM) to join our client's team. As an Incident Manager, you will play a critical role in ensuring the rapid restoration of IT services, minimizing business impact, and driving continuous service improvement.


About the Role:

  • Manage and coordinate the resolution of complex IT incidents, ensuring timely and effective restoration of services
  • Collaborate with cross-functional teams, including IT operations, development, and support, to identify root causes and implement corrective actions
  • Develop and maintain incident management processes and procedures, aligned with ITIL best practices
  • Analyze incident trends and metrics, identifying opportunities for service improvement and presenting recommendations to stakeholders
  • Communicate effectively with stakeholders, including technical and non-technical teams, to ensure awareness and understanding of incident status and resolution

Requirements:

  • Proven experience in IT incident management, preferably in a financial services environment
  • Strong understanding of ITIL incident management processes and best practices
  • Excellent communication, collaboration, and problem-solving skills
  • Ability to work under pressure, prioritizing multiple incidents and stakeholders
  • Strong analytical and reporting skills, with experience in incident metrics and trend analysis

What We Offer:

  • Opportunity to work with leading financial services organizations, driving IT service excellence and innovation
  • Collaborative and dynamic work environment, with a team of experienced IT professionals
  • Professional growth and development opportunities, including training and certification programs
  • Competitive salary and benefits package

If you're a motivated and experienced Incident Manager looking for a new challenge, apply now


Tell employers what skills you have

Troubleshooting
Service Management
Root Cause Analysis
Unix
Trend Analysis
IT Operations
Problem Management
Application Support
Windows
Banking
ITIL
Service Excellence
Bridge
Financial Services
Incident Management
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