Field Service Engineer

1 week ago


Singapore DIEBOLD NIXDORF SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Position Overview

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities

· Gains familiarity with Field Service Technician practices and procedures.

· With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

· Performs hardware repairs on a component level.

· Cleans and adjusts mechanical components.

· Configures and installs applicable software.

· Preventive Maintenance: Performs routine checks according to documented procedures.

· Refills consumables as directed.

· IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

· Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

· Participates in regular hardware and software trainings (on the job, classroom and web based).

· Participates in the implementation of measures to achieve agreed KPIs.

· Assists with special projects as assigned.

Required Qualifications

  • Min. Nitec-equivalent technical qualifications
  • Minimum of at least 1 year of relevant experience or equivalent combination of education and experience in Field Service
  • Good written and verbal communication skills
  • Exceptional customer service skills are needed.
  • Ability to organize and inventory truck stock parts and tools
  • Sense of urgency, organizational skills, professional presence and work in team environment.
  • Ability to pass MVR, background and drug test where required.
Tell employers what skills you have

Customer Service Skills
Microsoft 365
Field Service
Preventive Maintenance
Troubleshooting
Hardware
Inventory
Software
Service Delivery
Technical Support

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