Account Manager, User Protection Services

3 weeks ago

Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.

Additional job description

As an Account Manager supporting our User Protection Services business, you will help us retain and grow our cybersecurity business by building and expanding relationships with existing customers.

In this role, you will work with current customers to deliver true business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. You will lead day-to-day relationships with external customer stakeholders, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.


QualificationsJob responsibilities
  • Construct and execute an effective territory development plan, and promote Security products in your territory to existing Security customers, meeting or exceeding quarterly goals.
  • Develop and drive pipeline, managing cycles from lead generation to customer onboarding.
  • Build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor to the accounts.
  • Partner with Marketing, Sales Development, Customer Success, Customer Engineer, Channels and Product and Engineering to understand customers and provide excellent prospect and customer experience, to educate clients, managed service providers, and local technical communities on User Protection Services products and other associated security offerings.
  • Represent User Protection Services in regional forecasts and team meetings, and serve as stakeholder to regional Google Cloud leads, reporting current, accurate, and timely forecasting and business performance in tools.
Minimum qualifications
  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in a sales role in the enterprise software or cloud space.
Preferred qualifications
  • Experience building continuous relationships, selling to executives across business units, and ensuring customer success and adoption, leading to customer expansion, while working with internal procurement, legal, and business teams.
  • Experience in negotiating large, complex agreements, with the ability to communicate concepts and technical benefits in business terms.
  • Experience securing and growing a customer base, carrying and exceeding business goals.
  • Experience selling products or solutions in the Cybersecurity or IT field.
  • Knowledge of product and solution market trends in Cybersecurity and Google Cloud.
  • Ability to travel up to 50% of the time as needed.

Tell employers what skills you have

Lead Generation
Forecasting
Sales
Customer Experience
Territory Development
Customer Success
Selling
Marketing
Procurement
Enterprise Software
Advocate
Google Cloud

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