Area Manager

3 months ago


Singapore ZHENG ZHONG TIONG BAHRU SHUI KUEH Full time
Roles & Responsibilities

Supporting the Management in implementing business plans for outlets/kiosk, an Operations Manager is involved in P&L, staff control and handling people issues. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back office support, the Manager also recruits, trains and motivates staff.

Roles And Responsibilities

  • Administer purchasing and receiving procedures
  • Conduct food and beverage hygiene audit
  • Conduct orientation and training
  • Conduct staff performance assessment process
  • Contribute to innovation process within own scope of work in the business unit
  • Facilitate compliance with legislative and regulatory requirements
  • Foster service innovation
  • Identify and establish internal and external stakeholder relationships
  • Implement loss/risk prevention
  • Lead team to implement change
  • Lead with service vision
  • Manage and implement business continuity plans
  • Manage site/outlet and equipment maintenance
  • Manage training
  • Managing the customer experience
  • Monitor income and expenses
  • Budgeting, P&L of outlets.
  • Provide information for management decision making
  • Provide quality control for service
  • Manage staff schedule
  • Manage multiple outlet budgeting / P&L.
  • Responsible for general operations of all outlets/kiosk
  • Manage operational manpower
  • Plan, Implement and enforce all operations SOP
  • Ad-hoc projects

Tell employers what skills you have

level 2 support
Strategic Planning
service oriented
Leadership
Business plan
Involved
Process Improvement
Operations Management
handling people
Project Management
Control
Team Building
Customer Service
Scheduling
Management

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