MS 365 CRM Implementation and Power BI Support Consultant
4 weeks ago
Position Type: Contract, deputed to Client | Work Location: 6 Serangoon North Avenue 5
Required
- Minimum 2+ years’ experience supporting software development teams
Microsoft Dynamics CRM 365 implementation
- Understanding of CRM and experience supporting a development team
Power BI
- Fine tuning of reports
- Customizations to the product, plugins, customs workflows, power automate
- Support and maintain existing Power BI reports
- Experience with software release management processes and documentation
Description
- Assist with requirements gathering and documentation for CRM customizations.
- Testing and validating CRM solutions, plug-ins, workflows, and reporting.
- Supporting UAT and SIT testing by coordinating testing schedules, documenting issues, and verifying fixes.
- Managing release documentation and checklists for deployments.
- Providing Level 1 and 2 technical support to end users, troubleshooting issues and providing workarounds.
- Logging, triaging and escalating defects and bugs to development team.
- Coordinating cross-functional communications regarding releases and issue resolution.
- Documenting processes, procedures, and configurations.
- Managing project documentation and artifacts.
- Scheduling and coordinating meetings.
Almira | Recruitment Consultant
Email: almira@helius-tech.com| Office Telephone: +65 64299403
EA Personnel Registration Number: R22111126
Singapore Employment Agency Licence No: 11C337
Tell employers what skills you have
CRM
Requirements Gathering
UAT
Troubleshooting
Dynamics
Release Management
Logging
Scheduling
Power BI
Software Development
Technical Support
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