MS 365 CRM Implementation and Power BI Support Consultant

4 weeks ago


Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Position Type: Contract, deputed to Client | Work Location: 6 Serangoon North Avenue 5


Required

  • Minimum 2+ years’ experience supporting software development teams

Microsoft Dynamics CRM 365 implementation

  • Understanding of CRM and experience supporting a development team

Power BI

  • Fine tuning of reports
  • Customizations to the product, plugins, customs workflows, power automate
  • Support and maintain existing Power BI reports
  • Experience with software release management processes and documentation


Description

  • Assist with requirements gathering and documentation for CRM customizations.
  • Testing and validating CRM solutions, plug-ins, workflows, and reporting.
  • Supporting UAT and SIT testing by coordinating testing schedules, documenting issues, and verifying fixes.
  • Managing release documentation and checklists for deployments.
  • Providing Level 1 and 2 technical support to end users, troubleshooting issues and providing workarounds.
  • Logging, triaging and escalating defects and bugs to development team.
  • Coordinating cross-functional communications regarding releases and issue resolution.
  • Documenting processes, procedures, and configurations.
  • Managing project documentation and artifacts.
  • Scheduling and coordinating meetings.



Almira | Recruitment Consultant

Email: almira@helius-tech.com| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C337


Tell employers what skills you have

CRM
Requirements Gathering
UAT
Troubleshooting
Dynamics
Release Management
Logging
Scheduling
Power BI
Software Development
Technical Support
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