Lead, Business Solution

Roles & Responsibilities

JOB SUMMARY

• Develop and deliver the strategic direction and roadmap for payments application, aligning with Business Strategy, ITO Strategy and investment priorities.

RESPONSIBILITIES

Strategy

• Develop the strategic direction and roadmap for Payments, aligning with Business Strategy, ITO Strategy and investment priorities.
• Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities
• Support Cash Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls

Business

• Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams
• Ensure delivery to business meeting time, cost and high quality constraints
• Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems
• Thrive an ecosystem of innovation and enabling business through technology

Processes

Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Payments & Clearing. Own technology delivery of projects and programs across global SCB markets that

a) develop/enhance core product capabilities
b) ensure compliance to Regulatory mandates
c) support operational improvements, process efficiencies and zero touch agenda
d) build payments platform to align with latest technology & architecture trends, improved stability and scale

• Interface with business & technology leaders of other SCB systems for collaborative delivery.

People & Talent

• Employ, engage and retain high quality talent to ensure Payments Technology team is adequately staffed and skilled to deliver on business commitments
• Lead through example and build appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners.
• Bridge skill / capability gaps through learning and development
• Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team
• Ensure the optimal blend and balance of in-house and vendor resources

Risk Management

• Be proactive in ensuring regular assurance that the Payments ITO Team is performing to acceptable risk levels and control standards
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure those are addressed within quick / prescribed timeframes and escalated through the relevant committees
• Balance business delivery on time, quality and cost constraints with risks & controls to ensure that they do not materially threaten the Group's ability to remain within acceptable risk levels
• Ensure business continuity and disaster recovery planning for the entire technology portfolio

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Solution Architect
• Programme Managers
• Group Payments Product Development Heads

Our Ideal Candidate

• 13 years of experience and in-depth understanding in a product management/business analyst role in a financial institution, ecommerce or online environment
• Strong analytical skills and able to assess multiple systems for troubleshooting. Good problem solver and decision maker.
• Ability to write well and experienced at writing various business documents (i.e. business requirements document, functional specifications, presentations and reports).
• Excellent communications skills, confidence and ability to work with an international team in a cross-cultural and geographically dispersed workplace. Should possess qualities that would be useful in multiple stakeholder management.
• Motivated, able to work independently, proactively and efficiently in a fast paced and changing environment.
• Excited and passionate about Banking Business.
• Ability to work with geographically dispersed and highly varied stakeholders

Role Specific Technical Competencies

• Agile process and Scrum Methodology
• Facilitating Scrum ceremonies
• Servant Leadership qualities
• JIRA Knowledge
• Communication
• Interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Charter
Analytical Skills
Business Continuity
Solutioning
Assurance
Agile
Risk Management
Strategy
JIRA
Life Insurance
Advocate
Banking
Product Development
Stakeholder Management
Disaster Recovery
Senior Stakeholder Management
Oral & Written Communication Skills
Business Requirements

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