Senior Manager – IT EUC
4 weeks ago
Senior Manager – IT EUC
Our client is looking for an experienced EUC specialist to lead, develop and oversee the daily operations of the IT helpdesk team and ensure strict adherence to SLAs.
Responsibilities:
- Lead, mentor and manage the IT helpdesk team and oversee outsourced vendors to ensure services are delivered in accordance to SLAs.
- Ensure that outsourced vendors prioritize and assign helpdesk tickets based on urgency, impact and available resources.
- Collaborate with outsourced vendors to develop, implement and refine helpdesk processes and procedures to improve service delivery and user satisfaction.
- Provide hands-on technical support for complex and/or high-priority issues – act as an escalation point for the helpdesk team.
- Lead and/or participate in IT projects that impact the helpdesk and/or end-user support to ensure successful implementation and adoption.
Requirements:
- Degree in Information Technology, Computer Science/Engineering or related fields.
- Ideally at least 10 years of experience in IT support with at least 5 years as a manager overseeing IT helpdesk and/or onsite support for organizations with over 1,000 employees.
- Strong knowledge of helpdesk ticketing systems, remote support tools and IT Service Management (ITSM) frameworks (e.g. ITIL).
- Excellent leadership and people management skills – able to motivate and develop teams.
- Highly knowledgeable in the best practices and processes required for helpdesk and/or onsite support.
Location : North Singapore
Kindly indicate your current/last salary details and your notice period
If the above speaks to you, we’d love to hear from you. Please send in your updated CV to ezmir.m@peoplesearch.jobs (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
PeopleSearch Pte Ltd
EA License No: 16S8057
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Management Skills
IT Service Management
Leadership
Information Technology
Ticketing Systems
Team Lead
ITIL
People Management
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Technical Support
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