Senior Solutions Engineer

2 weeks ago

Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world. Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

We've already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise's payments infrastructure to millions of their end customers around the world. Now we're looking to take Wise Platform's scale to the next level, and we are looking for a Senior Solutions Engineer to join our team in Singapore covering the APAC region to support both new and existing Wisers to achieve their potential in a fast growing team and organisation. You will work across our partners, your own team, Wise Platform and the wider organisation to maximise your team's impact.

Solutions Engineering at Wise is a post sales role, focussed on working with our integrating partners to enable them to successfully launch a product based on Wise's products. The role is multifaceted but it has two main responsibilities — technical delivery of partners and solutioning of complex new integrations. This includes providing technical consulting, designing technical architecture and proposing novel features and how we will build them — solving for our partner's constraints and working internally to influence the product roadmap.

Job Description

As part of this role, you will

  • Provide technical consulting and product guidance to banks and partners integrating Wise, primarily post-sale
  • Support business development by aiding larger partners requiring novel features
  • Assist partners in the implementation phase, defining technical solutions and documenting requirements
  • Participate in feature definition, prioritisation, and long-term strategy planning with the Wise Platform team
  • Ensure partners deliver the best integration within their constraints for an excellent customer experience
  • Collaborate with Implementation Managers, Product Managers, and Engineers, making product and project decisions
  • Work on scaling Wise Platform into new regions, overcoming associated challenges
  • Improve integration experience through documentation, APIs, SDKs, code samples, and reference implementations
  • Collaborate with the technical presales team to support the sales cycle and secure new partnerships
  • Enhance internal processes to handle multiple integrations in parallel
  • Design and develop new features for Wise services and expose them on the public API when needed
  • Troubleshoot, test, and resolve technical issues, supporting the API team with complex problems

This role will give you the opportunity to

  • Choose your own path to success - you'll have the freedom to define the vision and responsibility for making it happen.
  • Identify problems and unlock opportunities for Wise and partners through technology solutions.
  • Inspire other teams internally and externally with your ideas, knowledge and self-starter attitude.
  • Travel to work with our teams in Tallinn and London as well as visit our partners in EMEA.

Qualifications

Who you are

  • You come from a software development background with over 5 years of experience. You have successfully managed both technical and non-technical stakeholders to deliver multiple concurrent technical projects. Additionally, you possess a strong background in solutions engineering.
  • You understand the value of balancing customer centric thinking with technical know-how, and can bridge the gap between business and technical experts.
  • You put the customer above technology, while finding ways to leverage technology to improve the customer experience.
  • You are personable and you are good at stakeholder management. You are able to represent Wise and our values to external partners in a professional way, explaining technical problems and solutions to non-technical audiences.
  • You have experience with RESTful APIs, API Design, Swagger, OpenAPI, OAuth2.

You'll be a great fit if you also have:

  • Passion for international finance, foreign exchange, and payment systems
  • Proficiency in multiple programming languages, tech stacks, and cloud providers
  • Strong communication skills in client-facing roles, engaging technical and non-technical stakeholders

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Tell employers what skills you have

Azure
Customer Experience
Solutioning
Technical Presales
International Finance
Technology Solutions
Technical Architecture
Foreign Exchange
Consulting
Business Development
API
Strategy Planning
Bridge
Stakeholder Management
LinkedIn
Software Development

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