Student Support Executive

1 week ago


Singapore ELMWOOD INTERNATIONAL COLLEGE PTE. LTD. Full time
Roles & Responsibilities


Job Description:


· Assist in student admission, student orientation and student support services.

· Ensure Fee Protection Scheme (FPS) and student medical insurance are in place and updated timely.

· Ensure FPS, student medical insurance, fee refund, course transfer, course withdrawal, appeal and feedback/complaint processes are in place and students are briefed on these policies and procedures.

· Responsible for all Student Contracts and Student P-Files

· Assist in monitoring student attendance and progression.

· Responsible for all student support services, including application for student pass and visa, FPS and student medical insurance.

· Managing student complaints, administering student feedback and annual student satisfaction surveys, and analyzing data for continuous improvement.

· Assist in the cleanliness and maintenance of EIC’s facilities and assets.

· Assist students in management of courses, marketing progress and attending to enquires.

· Assist in the management of academic and admin departments.


Requirements:

  • Experience: At least 3 years of experience in student guidance and wellness support
  • Organizational Skills: Strong organizational, planning, and project management abilities.
  • Teamwork and Multitasking: Capacity to work effectively in a team and manage multiple priorities.
  • Interpersonal and Communication Skills: Excellent skills for interacting with and understanding diverse stakeholders.
  • Technical Proficiency: Proficiency in Microsoft Office 365 Suite, versatile with social media.
  • Proactiveness and Initiative: Ability to take initiative and act proactively in addressing student needs and enhancing support services.
  • Proficiency in Mandarin: Able to communicate with next-of-kin of international students from China; versatility with social media; and the ability to create posters and infographics.
  • Employment type: An initial 2 year's employment contract will be offered, subject to renewal


Only shortlisted candidates will be notified.





Tell employers what skills you have

Childcare
Classroom
Teaching
Social Media
Classroom Management
Tuition
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Communication Skills
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