Student Support Executive
1 week ago
Job Description:
· Assist in student admission, student orientation and student support services.
· Ensure Fee Protection Scheme (FPS) and student medical insurance are in place and updated timely.
· Ensure FPS, student medical insurance, fee refund, course transfer, course withdrawal, appeal and feedback/complaint processes are in place and students are briefed on these policies and procedures.
· Responsible for all Student Contracts and Student P-Files
· Assist in monitoring student attendance and progression.
· Responsible for all student support services, including application for student pass and visa, FPS and student medical insurance.
· Managing student complaints, administering student feedback and annual student satisfaction surveys, and analyzing data for continuous improvement.
· Assist in the cleanliness and maintenance of EIC’s facilities and assets.
· Assist students in management of courses, marketing progress and attending to enquires.
· Assist in the management of academic and admin departments.
Requirements:
- Experience: At least 3 years of experience in student guidance and wellness support
- Organizational Skills: Strong organizational, planning, and project management abilities.
- Teamwork and Multitasking: Capacity to work effectively in a team and manage multiple priorities.
- Interpersonal and Communication Skills: Excellent skills for interacting with and understanding diverse stakeholders.
- Technical Proficiency: Proficiency in Microsoft Office 365 Suite, versatile with social media.
- Proactiveness and Initiative: Ability to take initiative and act proactively in addressing student needs and enhancing support services.
- Proficiency in Mandarin: Able to communicate with next-of-kin of international students from China; versatility with social media; and the ability to create posters and infographics.
- Employment type: An initial 2 year's employment contract will be offered, subject to renewal
Only shortlisted candidates will be notified.
Tell employers what skills you have
Childcare
Classroom
Teaching
Social Media
Classroom Management
Tuition
Versatility
Communication Skills
Wellbeing
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