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Customer Experience Barista

1 month ago

Singapore BETTR BARISTA PTE. LTD. Full time
Roles & Responsibilities

Position Summary:

Are you a coffee lover who thrives on making every cup a masterpiece and every customer experience unforgettable? If you’re a people-person with the talent to juggle tasks like a pro, even in the busiest spots, we want you on our team at The Foundry, our flagship location and a vibrant collective impact hub

As a Customer Experience Barista, you’ll be the star of the show, crafting stellar drinks and serving up wow-worthy moments. Your mission? To not just make coffee, but to create coffee magic


If you share our values of purpose-driven work, community impact, and continuous improvement, team up with us and make every customer’s day a little brighter.


Key Responsibilities:

  • Deliver extraordinary customer experiences that leave a lasting impression.
  • Craft consistently high-quality food and beverages.
  • Cultivate in-depth product knowledge and recommend new offerings to customers
  • Ensure that equipment and services are always in top operational condition
  • Skillfully manage POS systems, cashless devices, and delivery platform devices.
  • Accurately tally sales and cash at the close of each day.
  • Maintain meticulous inventory records for food, pastries, milk, and coffee.
  • .Keep the store in a pristine and inviting condition at all times.
  • Ensure smooth store opening and closing procedures.

Requirements:

  • 1-2 years of coffee/barista experience.
  • Preferably 1 year of experience in the food and beverage industry.
  • Possess the mandatory Basic Food Hygiene Certificate for food handling.
  • A positive work attitude and a team player, excelling in a fast-paced environment.

Desired Traits:

  • Proficiency in establishing connections and crafting memorable customer interactions.
  • Proactive in anticipating needs and adept at resolving issues to deliver exceptional service.
  • Commitment to upholding the utmost standards of quality, cleanliness, and service.
  • Composure even during periods of increased demand or unique circumstances.
  • Effective communication abilities and a cooperative attitude when working within a team.

Soft Skills:

  • Alignment with Bettr's Social Mission: Share our core values and commitment to using business as a force for good.
  • Thrive both independently and as a collaborative team player.
  • Comfortable in a high-paced, dynamic start-up environment.
  • Exhibit confidence in communicating with internal and external stakeholders.
  • Stay updated with market trends and find innovative solutions.
  • Embrace feedback and continuously seek opportunities for growth.

Knowledge:

  • Comprehensive knowledge of our products and services.
  • Proficiency in relevant Standard Operating Procedures (SOPs).
  • Strong understanding of coffee and its preparation.

Skills:

  • Exceptional communication skills.
  • Proficiency in emotional management.
  • Mastery of customer service skills.
  • Highly organized with the ability to multitask.
  • Proficiency in coffee preparation.

Attitude:

  • "Can-do" attitude.
  • Proactive mindset.
  • Punctuality and reliability.
  • Eager to learn and open to feedback.

Join us in our mission to elevate not just coffee, but also the entire customer experience. Be part of a team that consistently delivers WOW-worthy moments to our cherished customers.

Salary and job title will depend on your experience as a barista (specifically) and F&B experience (in general), and ability to handle job duties assigned.


All applications will be treated confidentially. Please write in to people@bettrbarista.com and tell us why you'd like to be a part of our merry crew.

We regret that only shortlisted candidates will be contacted.


About The Bettr Group

The Bettr Group is a home-grown specialty coffee company founded in 2011, and Singapore’s first certified B-Corporation. Currently comprising Bettr Barista and Bettr Coffee Company, they offer world-class professional coffee education, sustainably sourced coffee products and caffeine driven experiences.

The Bettr Group works to empower lives through a Holistic Training Programme for marginalised women and youth, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.

The 2017 President’s Challenge Social Enterprise of the Year was awarded to The Bettr Group, and they were also recognised as a Best For The World (Community) organisation from 2016-2019. More at bettr.group


BETTR@WORK

We're a diverse, mad flock of multi-hyphenates... all united behind our purpose of wanting to make the world a Bettr place through the work we do.

Some of us are a little geeky, some are a little OCD and some are all over the place all the time. But we have a lot of get-it-done gung ho and share a collective commitment to bringing the best of our individual super powers to work everyday to keep the Bettr world buzzing.

Bettr Group is an equal-opportunity, non-pigeonholey organisation and Singapore's first certified B Corporation . We have an open door hiring policy, where we offer employment opportunities regardless of educational attainment, work history, or past social barriers.

We're certainly not your average cup of Joe.


Tell employers what skills you have

Customer Service Skills
Food Safety
Customer Experience
Coffee
Food Quality
Barista Training
Customer Value
Food hygiene
Food & Beverage
Customer Focus