L3 Support Tech Lead

4 weeks ago

Singapore DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

We are looking for a proactive and dynamic professional to join our Application L3 team who can guide the team to troubleshoot production issues, provide technical solutions, provide maintenance and support for a mission critical system.


Job Description

  • Investigate on the issues reported by Application Support (L2) and provide workaround and/or permanent solution.
  • Workaround solution includes but not limited to: data patch, shell scripting, PL/SQL scripting etc.
  • Permanent solution includes code change, workflow change etc.
  • Trouble shooting involves, simulation of the issue, going through various logs, working with the application team and with the infra team.
  • Should possess good people management skills such as managing the team, task allocation, mentoring, monitoring, motivating the team etc.
  • Support continuous improvement throughout the development life cycle of enterprise level software solutions. This includes enhancing / maintaining of software applications.
  • Create and maintain documentation for software design specifications.
  • Perform Unit Testing, Integrated Testing and troubleshooting of software application issues.
  • Reviewing the work of other team members with feedback for improvement (if applicable)
  • Using coding standards and best practices to ensure quality deliverables
  • Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

Requirements

  • Candidate must possess at least a Diploma/Degree in Computing/Information Technology or equivalent
  • At least 5 years of development experience in Java
  • Experience in performing production support
  • Experience in Spring/Spring Boot framework
  • Experience in relational databases such as Oracle and MySQL
  • Experience in implementing web services such as SOAP and RESTful web services
  • Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap
  • Experience in batch processing implementations
  • Have implemented some form of custom frameworks such as security and validations
  • Have some team leading experience
  • Good verbal and written communication skills
  • Advanced understanding of modern software development methodologies
  • Advanced understanding of software testing methodologies, scripting and tools
  • Minimum experience of three or more full SDLC for web application projects
  • Ability to work effectively in a team and with client

Good to have:

  • Experience in Agile development environments
  • Experience in DevOps toolchains
  • Experience in container platforms such as Docker and Kubernetes
  • Experience in messaging platforms such as Kafka and IBM MQ
  • Experience in Application Servers configurations like WebSphere and WebLogic will be an advantage
  • Experience in software testing tools such as Selenium, Karate, Microfocus UFT and Katalon

Tell employers what skills you have

Mentoring
Application Architecture
Management Skills
Troubleshooting
Web Services
Kubernetes
Oracle
SOAP
MySQL
SDLC
Angular
Docker
Java
Databases
Software Development
Agile Development

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