Service Engineer
6 months ago
Job description
- Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
- Prepare, and convert all lifts / escalators under Free –Service (Defects liability Period) to be maintained under XJ Elevator Pte Ltd
- Attend to sales activities from quotation to sales order processing, order confirmation and providing technical support
- Act as a focal point for all sales, technical and administrative customer support issues
- Source and place order for equipment to meet customer requirements
- Liaise with suppliers to ensure prompt delivery date
- Organizes/ summarizes weekly backorder and sales analysis reports, maintenance of customer database
- Formulate and implement effective sales and marketing strategies, solicit new accounts and maintain existing accounts
- Prepare tender submissions
- Ensure compliance of both legislative and company policies when bidding for tenders and during the contract processes
- Ensure that deals are closed properly and the handover to the project team is done in a proper manner
- Maintain and develop product and industry knowledge
- Maintain proper filing and document control
Job Requirements:
- 5 years in the Elevator/Escalator industry
- 5 years of senior sales experience
- Must be able to travel
- Must be able to work odd hours
- Experienced sales personnel with good track records
- Dynamic, service and result-oriented self starter
- Innovative individual with creative sales strategy
- Effective communication and presentation skills
- Ability to work with people from all levels and backgrounds
- Ability to work independently and also, as a team and perform well under pressure in a fast paced environment
- Proficient in MS Office applications
Tell employers what skills you have
Troubleshooting
Ability To Work Independently
Customer Support
Electrical
MS Office
Compliance
Defect Reporting
Pressure
Engineering
Defect liability
Commissioning
Technical Support
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