Senior Enrichment Centre Customer Service Executive

1 week ago


Singapore WRITERS' GUILD LEARNING CENTRE PTE. LTD. Full time
Roles & Responsibilities

Real heroes don't wear capes. They teach and inspire. Our students always tell us that the lessons at Writers' Guild are their favourite. That is made possible by our team of amazingly awesome teachers. However, our teachers, students and parents need the support of an equally awesome customer service cum administrative team To our teachers, you are the real superhero with your amazing multi-tasking skills We cannot wait for more like-minded individuals like you to join our growing family of superheroes and create more miracles with us.

Job Responsibilities

  • Provide strong adminstrative support to all students, parents and teachers
  • Ensure timely and accurate processing of all documentation
  • Deliver outstanding customer service experiences and forge strong relationships with customers
  • Listen to customer feedback and resolve issues efficiently
  • Generate invoices and assist in account matters
  • Communicate with parents and handle enquiries
  • Marketing of company's services or products

Requirements

  • Minimum qualifications> Diploma
  • Warm and positive personality
  • Can-do attitude and highly results-driven
  • Reflective and able to work on feedback positively
  • Self-driven and able to work on tight deadlines
  • Strong Microsoft Office (Excel;Powerpoint) and Google Drive skills

Working Days

  • 5 working days
  • Weekdays: 1230-930pm ; Weekends: 830am-630pm

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Multitasking Skills
Inventory
Google Drive
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Service Experience

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