Sr. Hybrid IT Engineer

1 week ago

Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Role:Sr. Hybrid IT Engineer (Messaging & Collaboration)

JD:

We are seeking an experienced and highly skilled Sr. Hybrid IT Engineer with 8-10 years of expertise in messaging and collaboration technologies. This role requires advanced technical proficiency in Microsoft technologies, exceptional troubleshooting skills, and leadership capabilities. The Hybrid IT Engineer will manage and support a 24x7 operational environment, focusing on ensuring the health, performance, and optimization of the organization's messaging and collaboration systems. The ideal candidate will also bring experience with automation, Azure cloud services, and monitoring tools such as Splunk.

Technical Expertise and Support:

Provide expert-level support for the following technologies:

Mandatory:

- ADFS (Active Directory Federation Services).

- Azure MFA (Multi Factor Authentication).

- Microsoft Azure AAD Connect.

- ADFS Health Connect.

- Azure B2C.

- Azure AIP (Azure Information Protection).

- Microsoft Forefront Identity Manager (FIM/MIM).

- Microsoft Entra ID and Azure.

- Exchange 2016 & Exchange Online.

- WSUS and SCCM.

Good to Have:

- Azure services, including Virtual Machines, Storage, and Monitor.

- Experience with OneDrive for Business, MS Teams, Skype for Business, and Microsoft OMS.

- Active Directory: Group Policy, DNS, DHCP, and replication.

- Certificate Authority.

- Automation tools like Azure Automation, Ansible, or Puppet.

Incident and Change Management:

- Respond to and resolve complex incidents and service requests within defined SLAs.

- Conduct root cause analysis for recurring issues and implement permanent solutions.

- Approve or reject change requests and coordinate with stakeholders for smooth implementation.

- Ensure minimal disruption during change implementations.

Monitoring and Optimization:

- Configure and maintain alerting and monitoring systems for supported technologies.

- Monitor system performance, resource utilization, and application health.

- Respond promptly to alerts and proactively identify potential issues.

- Develop dashboards and reports for system health and performance.

Project Participation:

- Contribute technical expertise to projects involving the implementation, upgrade, or migration of Microsoft technologies.

- Collaborate with infrastructure, security, and development teams for issue resolution and solution implementation.

Documentation and Communication:

- Maintain comprehensive documentation for support activities, troubleshooting guides, and knowledge base articles.

- Communicate effectively with stakeholders on issue status, resolution plans, and project updates.

Tell employers what skills you have

Microsoft Technologies
Puppet
Microsoft Azure
Active Directory Federation Services
Azure
Change Management
Azure DevOps
AWS
Active Directory
SCCM
DHCP
Azure Data Factory
Automation Tools
Root Cause Analysis
Replication
WSUS
Cloud Services
Authentication
Ansible
DNS

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