Senior Manager, People Experience

12 hours ago

Singapore ASCENDA LOYALTY PTE. LTD. Full time
Roles & Responsibilities

Great to Meet You We are Ascenda

Ascenda is a global technology company that powers the growth of financial institutions and merchants with one-stop, effortless rewards infrastructure. Our clients range from classic top-tier brands such as HSBC, American Express, Capital One and Barclays, to fast-growing challengers like Rohinhood, Brex and Virgin Money.

Our SaaS rewards platform is the world’s most powerful human incentive engine and enables brands to build deeper connections with billions of customers worldwide. It combines a global marketplace of valuable merchant content with a data-driven loyalty core that enables financial services companies to power up world-class premium rewards propositions at speed and with ease. If you’ve ever redeemed credit card points for frequent flyer miles, chances are this was powered by Ascenda

Ascenda’s products are rooted in beautiful design, exceptional customer value and delightful ease of use. Our technology-first approach and unique global content network set us apart from other loyalty companies.

Ascenda was founded in 2014 and today employs 200 people across 20 countries. Our team is as globally diverse as our clients: our CEO is based in New York, our CPO in Seattle, CFO in Boston, Head of Client Success in Sydney, and our CTO in Singapore.

Join us as Lead, People Experience in Singapore

It’s an exciting time to join Ascenda to help build and create the people infrastructure, process enhancements, insights and seamless experiences that will make Ascenda an even more amazing place to work

We’re growing and growing fast across the globe which means we’ll need more streamlined HR processes, guidelines and frameworks and enhancements in HR tech, to better the experience for employees at Ascenda.

The purpose of the role is simple - to create an amazing people experience at all touch points of the people lifecycle.

Responsibilities

  • Lead People Operations at Ascenda and drive continuous improvement initiatives, using technology to streamline and standardize processes and policies
  • Set the HR team technology roadmap including maintenance, review, testing and implementation of HR technology systems (HRIS, ATS, benefits administration technology etc.) and enhancements and ensure cross-functional alignment
  • Own lead and drive simple and where possible HR tech enabled people operations processes throughout the people lifecycle
  • Ensure that the foundations work seamlessly whilst relentlessly continuing to improve experience and efficiency (from the day to day to transformative projects)
  • Manage and lead various aspects of HR Operations including employee documentation, on-boarding and off-boarding, insurance and HR audits
  • Stay abreast of industry trends and regulatory changes to ensure compliance with relevant laws and regulations
  • Develop and enforce HR policies and processes that mitigate risk and protect the company from exposure and harm
  • Implement and oversee data governance that maintains the integrity of data in HR related systems
  • Work closely with finance and/or outsourced vendors to ensure timely and accurate processing of payroll and other claims
  • Work directly with third party vendors and our benefits brokers to ensure best-in-class and competitive benefits
  • Oversee management of immigration requirements such as application and renewal of work visas etc.
  • Manage and oversee EOR arrangements in locations where Ascenda does not have a legal entity presence
  • Support with employee relations matters by providing guidelines and clarifications on policies and their application
  • Institute people data analytics, insights and reporting that inform strategy and improve the people experience

What you bring to the table

  • 7-10 years of experience in people operations / experience or similar role
  • You’ve done this before, you’ve worked in a fast paced tech growth environment – implemented and integrated new HR tech platforms, understand the intricacies of EOR, Global PEO, managed employee benefits, rewards and equity internationally
  • You know what excellent, simple and seamless people experiences look like and you’ve implemented them before
  • Proven experience launching and driving multiple system implementations (e.g. HRIS, ATS etc.) requiring change management communication
  • Manage system upgrades, patches, and integrations to maintain optimal system performance.
  • Employee relations expertise: Strong understanding of employee relations, conflict resolution, and performance management. Ability to handle sensitive employee issues with discretion and professionalism
  • You’re a problem solver and great communicator
  • A growth mindset and a go-getter attitude; someone who can work in a fast-paced, constantly evolving environment while keeping in mind the bigger picture
  • You are execution and delivery focussed
  • A mind for detail—you are detail-oriented and have the ability to dive deep into HR data to determine patterns and check for inaccuracies
  • You embrace technology and data and have a passion for solving problems by establishing clear systems / processes that result in efficient operations
  • Ability to build collaborative, trustworthy relationships across functions and geographies
  • Strong detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions despite technical and operational constraints.
  • Experience in building and leading high-performing HR Technology teams preferred

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in the loyalty ecosystem space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate

We have a rewarding working place that provides a:

  • High growth environment & exponential career development
  • Mobile & flexible work environment
  • WFH office equipment allowance
  • Medical insurance coverage
  • Competitive compensation
  • Travel perks & Employee rewards

Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

The salary range is available upon request. For more information, please contact us directly.

Ready to power growth for the financial services industry? Apply now Together, we'll redefine what's possible.


Tell employers what skills you have

HR Implementation
EOR
HR Operations
ATS
Career Development
Conflict Resolution
Data Governance
Strategy
Employee Benefits
PEO
HR Policies
Human Resource
Benefits Administration
HRIS
Conceptual Thinking
Employee Relations
Data Analytics
Performance Management

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