TCM Branch Manager

1 week ago

Singapore VALE ESTHETICS (PTE. LTD.) Full time
Roles & Responsibilities

Overview:

The TCM Branch Manager is responsible for overseeing the daily operations of a Traditional Chinese Medicine clinic or branch, ensuring the highest standards of patient care, business performance, and staff management. This role requires a blend of leadership, business acumen, and knowledge of TCM practices to drive the success of the branch.


Key Responsibilities:


  • Oversee daily operations, ensuring smooth and efficient clinic activities.
    • Ensure compliance with local healthcare regulations, TCM protocols, and company standards.
    • Manage branch inventory, including herbal products, acupuncture needles, and other supplies.
    • Monitor clinic cleanliness, patient safety, and equipment maintenance.
    • Lead, motivate, and supervise a team of healthcare professionals, including licensed practitioners, support staff, and administrative personnel.
    • Recruit, hire, and train staff in accordance with company policies and TCM best practices.
    • Conduct regular performance evaluations, provide feedback, and implement professional development opportunities.
    • Foster a collaborative and positive work environment.
    • Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly.
    • Oversee customer consultations, treatment plans, and follow-ups, ensuring TCM practitioners are providing safe, effective, and appropriate care.
    • Assist in promoting customer education about TCM practices, therapies, and health management.
    • Drive revenue growth by overseeing clinic sales goals and service offerings.
    • Develop strategies to promote TCM services and products (e.g., acupuncture, herbal medicine, cupping therapy) to existing and potential clients.
    • Monitor financial performance, track KPIs, and manage budgets for clinic operations.
    • Ensure all healthcare practices and treatments are compliant with the relevant medical standards and regulations.
    • Conduct regular audits and assessments of the clinic’s operations to ensure quality standards are met.
    • Ensure proper documentation of patient records and medical histories in accordance with privacy laws.

Qualifications:

  • Certification or training in Traditional Chinese Medicine or equivalent (preferred).
  • Minimum of 3-5 years of experience in healthcare management, with at least 1-2 years in a leadership position within a TCM clinic or similar setting.
  • Strong knowledge of Traditional Chinese Medicine therapies, including acupuncture, herbal medicine, and other related treatments.
  • Proven experience in staff management, customer service, and business operations.
  • Excellent leadership and interpersonal skills with the ability to manage, motivate, and develop a diverse team.
  • Excellent communication and problem-solving skills.

Tell employers what skills you have

Interpersonal Skills
Treatment
Medicine
Traditional Chinese Medicine
Acupuncture
Healthcare Management
Customer Education
Customer Satisfaction
Customer Service
Staff Management

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