TCM Front Desk Staff

5 days ago


Singapore NORMAN RECRUITMENT AGENCY PRIVATE LTD. Full time
Roles & Responsibilities

The primary responsibility of the Front Desk Staff is to deliver exceptional customer service while ensuring the seamless operation of front desk activities. This role requires a focus on patient satisfaction, operational efficiency, and effective communication.

Key Responsibilities:

  • Reception and Patient Engagement: Warmly welcome patients upon arrival, handle check-ins, and manage initial inquiries, ensuring a positive first impression.
  • Appointment Coordination: Schedule, confirm, and manage patient appointments, including cancellations and rescheduling, to maintain an efficient patient flow.
  • Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.
  • Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.
  • Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.
  • Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.

Additional Responsibilities:

  • Patient Education: Offer clear, informative explanations of treatment benefits, package options, and how they align with patient needs.
  • New Patient Conversion: Focus on converting first-time patients into loyal, long-term clients by offering personalized recommendations.
  • Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.

Shift work Mon- Sat


Tell employers what skills you have

Front Office
Sales
Customer Service Oriented
Microsoft Office
Microsoft Excel
Treatment
Arranging
Exceptional Customer Service
Patient Education
Communication Skills
Administrative Support
Customer Service
Cash Flow
Able To Work Independently
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