Patient Service Associate

2 months ago


Singapore Tan Tock Seng Hospital Full time
Patient Service Associate - EmergencyDepartment

JobSummary:
We are seeking a compassionatePatient Service Associate (PSA) to join our dynamic EmergencyDepartment (ED) team. As a PSA, you will play a crucial role inensuring that our patients and their families have a positiveexperience during their time in theED.

KeyResponsibilities:
• Patient Reception andRegistration:

◦ Assist patients and theirfamilies upon arrival, ensuring all necessary information isaccurately recorded.
◦ Support the triage process bymanaging patient flow and coordinating with the medicalteam.
• Handling Inquiries andCommunication:
◦ Provide clear informationto patients and families regarding ED procedures, waiting times,and hospital policies.
• AdministrativeDuties:
◦ Manage patient records anddocumentation, ensuring all information is up-to-date and properlyfiled.

Qualifications:
Diplomain any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in anydiscipline

Skills andCompetencies:
◦ Excellent communicationskills, with the ability to convey information clearly andempathetically.
◦ Strong organizational skills, with theability to manage multiple tasks in a fast-pacedenvironment.
◦ Able to multi-task, work in a fast-pacedand dynamic environment.
◦ Proficiency in using variouscomputer applications.
• AdditionalRequirements:
◦ Willingness to work 2rotating shifts, including nights, weekends, and publicholidays.
◦ Previous experience in a healthcare settingor in customer service is preferred but notrequired.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growthwithin the healthcare industry.
• A supportive andcollaborative work environment where your contributions make adirect impact on patient care.

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