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Technical Account Manager
1 month ago
We are seeking a dynamic and motivated Technical Account Manager to join our team. The ideal candidate will be responsible for fronting customers to conduct monthly reviews and act as an escalation point. This role also includes leading the Network Security Operation Center (NSOC) team hence the ideal candidate comes ready with team management experience and the essential technical skillsets to lead Nera’s Managed Service offerings on a day to day basis.
Responsibilities:
- Customer Relationship Management: Act as the primary point of contact for key customers, develop and maintain long-term relationships with accounts.
- Monthly Reviews: Conduct monthly review meetings with customers to discuss service levels and future projects.
- Escalation Point: Serve as the escalation point for customers, ensure swift resolution of issues and concerns.
- Team Leadership: Lead the NSOC team, oversee daily operations, and ensure the team meets its objectives.
- Security Oversight: Oversee the security aspects of our IT infrastructure, ensure all systems are running optimally and securely.
- Develop solution and process to ensure operation metric is within SLA.
- Develop and implement cost saving process.
Requirements:
- More than 10 years of experience in IT Infrastructure and Security.
- 10 years of experience in IT Infrastructure and Security deployment, support and operate in a service provider environment.
- Proven experience as a team leader in a technical environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills, ability to handle high-stress situations.
- Relevant certifications in IT and Security would be advantageous.
Tell employers what skills you have
Excellent Communication Skills
Account Management
Troubleshooting
Customer Support
TAM
Customer Success
Customer Relationship Management
Team Leadership
Team Management
Advocate
Team Leader
Network Security
Technical Support
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