SAP FICO L1 Support
2 months ago
We are seeking a highly motivated SAP FICO L1Support Specialist to join our team. In this role, you will providefirst-level support for the SAP FICO (Financial Accounting andControlling) module, resolving user issues, assisting withtroubleshooting, and escalating complex problems to higher supportlevels when necessary. This is a great opportunity for individualslooking to grow their SAP skills in a dynamic and collaborativeenvironment.
KeyResponsibilities:
- Provide L1 support for SAP FICO users, addressinginquiries related to system functionality and businessprocesses.
- Assist in resolving user issueswith financial accounting (FI) and controlling (CO) modules,including general ledger, accounts payable, accounts receivable,asset accounting, and cost center accounting.
- Log, track, and manage issues in the ticketing system,ensuring prompt resolution or proper escalation to L2/L3support.
- Collaborate with other support teamsto identify and solve system errors or configurationproblems.
- Perform root cause analysis forrecurring issues and provide recommendations forimprovement.
- Assist in testing new features,enhancements, and fixes in the SAP FICO module.
- Create and maintain user documentation, including FAQsand troubleshooting guides.
Qualifications:
- Diploma in Finance,Accounting, Information Systems, or a related field.
- Understanding of financial processes such as generalledger, accounts payable/receivable, and costaccounting.
- Familiarity with SAP FICO or otherERP systems is a plus.
For interested candidates:
Kindlysend you resume to: Dianne.Antonio@bgc-group.com,OR please click ‘Apply Now’.
We regret to inform that only candidates will becontacted.
DianneBalmaceda Antonio
R1105287
BGC Group Pte Ltd
EA05C3053
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