SAP FICO L1 Support

2 months ago


Singapore BGC Group Pte Ltd Full time

We are seeking a highly motivated SAP FICO L1Support Specialist to join our team. In this role, you will providefirst-level support for the SAP FICO (Financial Accounting andControlling) module, resolving user issues, assisting withtroubleshooting, and escalating complex problems to higher supportlevels when necessary. This is a great opportunity for individualslooking to grow their SAP skills in a dynamic and collaborativeenvironment.

 

KeyResponsibilities:

 

  • Provide L1 support for SAP FICO users, addressinginquiries related to system functionality and businessprocesses.
  • Assist in resolving user issueswith financial accounting (FI) and controlling (CO) modules,including general ledger, accounts payable, accounts receivable,asset accounting, and cost center accounting.
  • Log, track, and manage issues in the ticketing system,ensuring prompt resolution or proper escalation to L2/L3support.
  • Collaborate with other support teamsto identify and solve system errors or configurationproblems.
  • Perform root cause analysis forrecurring issues and provide recommendations forimprovement.
  • Assist in testing new features,enhancements, and fixes in the SAP FICO module.
  • Create and maintain user documentation, including FAQsand troubleshooting guides.

 

Qualifications:

 

  • Diploma in Finance,Accounting, Information Systems, or a related field.
  • Understanding of financial processes such as generalledger, accounts payable/receivable, and costaccounting.
  • Familiarity with SAP FICO or otherERP systems is a plus.

 

 

For interested candidates:

 

Kindlysend you resume to: Dianne.Antonio@bgc-group.com,OR please click ‘Apply Now’.

 

We regret to inform that only candidates will becontacted.

 

DianneBalmaceda Antonio

R1105287

BGC Group Pte Ltd

EA05C3053


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