Senior Specialist, Telemarketing

2 months ago

Singapore TEVA PHARMACEUTICAL INVESTMENTS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Who we are

Teva is a global pharmaceutical leader, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients, and we have built a promising pipeline centred on our core therapeutic areas.

We are continually developing patient-centric solutions and significantly growing both our specialty and generic medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth

The opportunity

Do you enjoy speaking to people and are you ready to be a vital part of a leading force in the pharmaceutical industry? Teva is seeking a dedicated Senior Telemarketing Specialist to join our team and make a meaningful impact.

In this role, you will be responsible in contacting HCPs, Clinics by telephone to promote and sell goods and services, receive orders, gather information, verify details, and send the required details to the designated Distributor.

How you’ll spend your day
  • Contact HCPs and Clinics by telephone to promote products, services to upsell and cross sell products.
  • Sell products to the customers over the phone.
  • Identity sales opportunities to meet the needs of specific customers.
  • Solicit orders for goods and services over the telephone.
  • Explain the product or service to potential customers.
  • Provide pricing details.
  • Handle customer queries.
  • Record customer details including reaction to the product or service offered, and details for transaction.
  • Receive orders over the telephone and pass on to the designated Distributors.
  • Schedule appointments for sales representatives to meet prospective customers where applicable.
  • Conduct customer and marketing surveys (after appropriate approvals)
  • Obtain contact details of potential customers from sources including telephone directories and purchased lists (after appropriate approvals)
  • Answer telephone calls from potential customers who are responding to advertisements (in-bound calls)
  • Contact customers to follow up on initial interaction.
  • Analyse sales data, identify customer buying pattern and utilize the insight to assist customers and internal team members based on their experiences.
Your experience and qualifications
  • Completed Secondary Education
  • Minimum 4 years of relevant work experience in in/Out-bound calls to HCPs/Clinic promotions or telemarketing
  • Understanding of Pharmaceutical products
  • Understand fundamental sales principles
  • Fluent in English
  • Excellent verbal and written communication skills
  • Good influencing skills
  • Demonstrate positive team dynamics through cooperation and networking.

Tell employers what skills you have

Customer Service Skills
Influencing Skills
Pharmaceutical Industry
Upselling
Telesales
Secondary Education
Process Improvement
Telemarketing
Medicine
Process orders
Outbound calls
Cross Selling
achieving KPIs
Pricing

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