Front Office Service Executive

3 days ago

Singapore RC HOTELS (PTE.) LTD. Full time
Roles & Responsibilities

Front Office Service Executive


Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Assist guests with check in and checkout, and other cashiering duties
  • Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
  • Handle guests’ mails, messages, and answering phone calls
  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Provide guidance and assistance to Guest Relations Assistant
  • Meet, greet and provide rooming for VIP guests
  • Attend daily briefings and relevant departmental and interdepartmental meetings
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
  • Comply with hotel and department policies and procedures at all times
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  • Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

  • Minimum ‘O’ Level education
  • Read, Write, Speak English Fluently
  • Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
  • Knowledge of Opera will be an advantage
  • Presentable, well groomed with leadership quality
  • Interpersonal skills to deal with guests and colleagues issues
  • Able to work in a team, i.e. caring about other team members and open towards other nationalities
  • Adaptable to multicultural guest needs, works with diverse cultures
  • Good interpersonal and communication skills

Tell employers what skills you have

Front Office
Upselling
Customer Service Oriented
Interpersonal Skills
VIP
Golf
Guest Relations
Selling
Adaptable
Opera
Windows
Cashiering
Vigilance
Facility Maintenance
Back Office
Hospitality

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