Patient Service Associate – TTSH@Home
1 week ago
Job Summary:
We are seeking a dedicated Patient Service Associate (PSA) to join our TTSH@Home Virtual Ward team. As a PSA, you will play a vital role in supporting patient care at home by coordinating services, managing patient data, and ensuring operational efficiency. Your responsibilities will directly impact patient outcomes and contribute to a seamless care experience.
*This is an on- site position at Tan Tock Seng Hospital.
Key Responsibilities:
- Patient Enrolment and Care Coordination:
- Guide patients and caregivers through the enrolment process, providing service details, advising on charges of service, and offering financial counselling as needed (Direct Patient Fronting).
- Coordinate and schedule care services to ensure patients receive timely and appropriate care.
- Administrative and Logistical Support:
- Accurately record charges for consumables, services, and treatments provided
- Manage logistical needs for patients to continue care at home, including supplies and equipment.
- Perform system administration for patient admissions, discharges, and transfers, and ensure accurate data entry and audit compliance.
- Data Management and Reporting:
- Support data collation related to patient progress, patient flow, and operational metrics and ensure all documentation and patient information is compliant with hospital policies, clinical protocols, and regulatory standards.
- Service Quality and Improvement:
- Demonstrate exemplary service quality, assist with service recovery when needed.
Job Requirements:
- Education & Experience:
-Diploma in any discipline; preferred fields
-Candidates with 1 year experience, ideally in care coordination, case management, or public healthcare are preferred.
-Proficiency with MS Office and various IT applications related to patient care.
- Qualities:
-Passionate about improving patient outcomes and advocating for virtual care services.
-Strong communication skills, teamwork, and the ability to work independently.
What We Offer:
-Opportunities for professional growth in healthcare.
-A collaborative work environment where your efforts support innovative patient care solutions.
Tell employers what skills you have
Able To Multitask
Microsoft Excel
Coordination
Ability To Work Independently
Healthcare
Data Management
Audit Compliance
MS Office
Good Communication Skills
Accurate Data Entry
System Administration
Cashiering
Communication Skills
Administrative Support
Team Player
Patient Registration
Customer Service
Appointment Scheduling
Work in a Fast Paced Environment
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