Customer service

5 days ago


Singapore APM GLOBAL PTE. LTD. Full time
Roles & Responsibilities

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.


Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls, willing to answer occasional calls off usual working hours with allowance

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers


Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Interpersonal Skills
Customer Care
Customer Service Representatives
Good Communication Skills
Advocate
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...

  • Customer Service

    1 month ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job OverviewA Customer Service Representative role at Reliance Service Management PTE. LTD. is now available. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.Key Responsibilities:We are seeking a highly skilled individual who can take orders from guests, serve food and...


  • Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...


  • Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job OverviewWe are seeking a skilled Customer Service Team Member to join our team at RELIANCE SERVICE MANAGEMENT PTE. LTD.Salary InformationThe estimated annual salary for this role is $35,000-$50,000, depending on experience and qualifications.Job DescriptionRoles & ResponsibilitiesWe are looking for a polite, friendly, and well-groomed individual to take...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...


  • Singapore FLOWER MOON TCM SERVICE PTE. LTD. Full time

    Job Title: Clinic Receptionist Job Summary:We are seeking a highly organized and detail-oriented Clinic Receptionist to join our team at FLOWER MOON TCM SERVICE PTE. LTD.The successful candidate will provide exceptional customer service, manage front counter operations, and support our healthcare professionals in delivering high-quality patient care.About...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD.About the RoleThis is a fantastic opportunity for individuals with excellent communication skills and a passion for customer service to excel in a fast-paced environment.Key Responsibilities:Answering Inbound...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    At TOP ONE SERVICE PTE. LTD., we are seeking a seasoned Customer Service Manager to spearhead our operations and drive excellence in service delivery.About the RoleThe successful candidate will be responsible for coordinating with our supervisor and clients to ensure top-notch service delivery. This includes developing and reviewing operation plans to...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Lead the Way in After-Sales ExcellenceWe are seeking a seasoned Aftersales Manager to join our team at Harmony New Energy Auto Service (Singapore) Pte. Ltd.As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.About the RoleThis is an exciting opportunity to lead a...


  • Singapore RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD. Full time

    Job Summary:We are seeking an experienced Senior Operations Manager - Customer Service to join our team at RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD.About the Role:This is a challenging and rewarding opportunity for a customer-focused professional who can lead and manage our customer service operations, ensuring excellent communication with our...


  • Singapore LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Full time

    Job DescriptionWe are seeking an experienced and detail-oriented Administrative Support Staff to join our team at the LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE).Job Summary:The successful candidate will be responsible for providing administrative support to our team, including data entry, filing, and programme-related tasks. They will also be required...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Role SummaryWe are seeking an experienced Customer Service Representative to join our Aftersales Department at Harmony New Energy Auto Service (Singapore) Pte. Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction with our services.About...


  • Singapore RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and...

  • Service engineer-msim

    2 weeks ago


    Singapore Interstate AC Service Full time

    Join our high caliber Maritime Simulation team as a Service Engineer!Kongsberg Digital (KDI) is a provider of next generation software and digital solutions to customers within maritime, oil & gas, and renewables & utilities. The company consists of more than 1000 employees worldwide including software experts with leading competence within internet of...