BARX Client Service, FX and FX Options

4 weeks ago

Singapore BARCLAYS BANK PLC Full time
Roles & Responsibilities

As a Barclays BARX Client Service - FX and FX Options, you’ll have the opportunity to be a primary point of contact for clients and internal users of the BARX Foreign Exchange eCommerce applications. You will join the global team, that provides support for clients 24 hours a day, five days a week. In this role, you will support external clients using BARX directly or indirectly via FIX and vendor (ECN) platforms, as well as internal sales and trading colleagues.


Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


Colleagues who have applied for 'onsite' roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If you're applying for a position, please discuss the working pattern specifics with the hiring manager. It's important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.


What will you be doing?

  • Collaborating within the Asia Region Client Service team
  • Providing first line client business support via global inbox and hotlines
  • Troubleshooting a variety of setup, pricing and trade queries relating to BARX, working with associated teams and applications to reach resolution
  • Analysing potential risk or trade exposure, escalating to the relevant trading or management teams, and involving our risk and compliance partners where necessary
  • Taking ownership and accountability of customer queries and problems, run real-time management and co-ordination of system outages with IT
  • Working with the development team, trading and sales colleagues to enhance the client experience and to improve system functionality
  • Managing and leading system upgrades and testing at regular intervals throughout the year (some weekend work)


What we’re looking for:

  • Knowledge of FX and/or FX Option product types
  • Some previous experience of supporting applications or trading roles within FX would be an advantage
  • Analytical and quantitative ability, comfortable using Excel, and excellent troubleshooting skills
  • Excellent communication, networking and presentation skills and a willingness/ability to work shifts and occasional weekend work


Skills that will help you in the role:

  • Knowledge of financial markets
  • Preferably knowledge of single-dealer platforms and multi-bank portals
  • Relevant educational background, along with a team oriented, driven, proactive attitude
  • Some knowledge of desktop PC technology


Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a “city in a garden”. Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you’re just a 5-minute walk from the nearest MRT station.


Tell employers what skills you have

Sales
Troubleshooting
FX Options
Compliance
Networking
Accountability
Foreign Exchange
Excel
Presentation Skills
Wellbeing
Pricing

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