Operations & Client Manager Media Intelligence & Monitoring | Traditional Media
6 days ago
We are looking for a Operations & Client Manager to work closely with our COO and cross-functional teams to ensure smooth business operations.
The ideal candidate has experience in the media industry—particularly in print publications, radio/TV, or media monitoring—and a strong background in providing technical and service solutions to clients.
This role requires a self-driven team player who can collaborate across different regions.
YOUR NEW JOBProcess Optimization & Operational Support- Assist in developing and optimizing production workflows from both technical and organizational perspectives.
- Identify areas for improvement, implement and test new procedures, and document changes to ensure seamless production.
- Oversee client onboarding, ensuring requirements are understood
- Coordinating with IT for setup, testing, and post-activation follow-ups.
- Manage client feedback, working with production and IT teams to resolve issues efficiently.
- Proactively enhance client service and drive continuous improvements in processes.
- Maintain a detail-oriented approach in a fast-paced production environment.
- Ensure effective communication across teams so all stakeholders have the necessary information to perform their tasks
- 3 years of experience in the media industry
- Strong understanding of the Media Intelligence / Media Monitoring space
- Strong written and verbal communication skills in English
- Ability to interact effectively with clients and internal teams.
- Track record of managing multiple projects across multi-functional teams.
- Demonstrated ownership in developing plans, managing issues, &overcoming bottlenecks.
- Excellent organizational and time management skills, with strong problem-solving abilities.
- Ability to understand and articulate technical and business requirements clearly.
- Comfortable presenting and discussing products and customized solutions with clients and internal teams.
- Comfortable working in the office 4 days a week
- Experience in print publications, radio/TV.
Media Monitoring
Account Management
Traditional Media
Television
Radio
Advertising
Business Acumen
Relationship Management
printed media
Strategy
Project Management
Process Optimization
Publications
Consulting
Team Player
Business Requirements
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