Guest Relations Executive

2 weeks ago


Singapore KECK SENG HOTEL PTE LTD Full time
Roles & Responsibilities
  • Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
  • Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.
  • Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
  • Adhere to occupational, health and safety legislation, policies and procedures.
  • Perform other duties as assigned by the Management.

Job Requirement:

  • Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent
  • At least 2 years of working experience in the related field
  • Required Skills: Opera System, HotSOS System, Microsoft Office
  • A team player with an eye for detail
  • Good customer service & communication skills
  • Knowledge of Japanese language is an advantage (For liaison with Japanese speaking clients and guests)
Tell employers what skills you have

Front Office
Microsoft Office
Japanese Language
Restaurants
Housekeeping
Legislation
Opera
Cashiering
Communication Skills
Team Player
Customer Service
Occupational Health
Directing
Back Office
Japanese
Hospitality

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