Customer Care Consultant

5 days ago


Singapore AIG ASIA PACIFIC INSURANCE PTE. LTD. Full time
Roles & Responsibilities

How you will create an impact

This role requires the candidate to work in a team of Customer Care Consultant to perform voice and non voice customer service and sales for transactions routed to the Inbound Sales & Service team, promptly, accurately and professionally.


Roles and Responsibilities Include:

  • Versatile and to embrace change as and when required in accordance to company vision and mission.
  • Ensure timely update of complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Fulfill Contact Centre expectations by meeting KPIs as set out in CCC KPIs.
  • Provide high levels of service delivery and contribute to expected team performance standard.
  • Ensure resolution provided, resolve customers’ problems, feedback and complaints by applying appropriate skills.
  • Feedback customer’s concerns to Team Manager for service improvement
  • Deliver excellent customer service and ensure a positive customer experience during conduct of day to day activities.
  • Promote/cross-sell company’s products and services proactively when opportunity arises to increase productivity and revenue generations.
  • Maintain positive and professional working relationship with Contact Centre colleagues and stakeholders.
  • Able to perform additional or overtime duties during operational exigencies.
  • Assist ad hoc initiatives / projects as and when delegated by management.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Contribute to Continual Improvement in Operations, Customer Journey, and Customer Experience, Product and Campaign re-design initiatives through insights and supporting team and direct managers in ad hoc projects/programmes in the Contact Centre.

Performance Measures:

  • Adherence to Schedule and Punctuality
  • Aux breaks
  • Achieve Quality Score of 90% and above
  • Average Handling Time
  • Calls Answered per hour
  • Cross Sells – Renewal (conversion rate) / New Business enrolment
  • Cross Sells – Personal Accident
  • Complaints / Feedback and Compliment

What you’ll need to succeed

  • Excellent telephone etiquette
  • Resilient, resourceful, displays strong initiative, self-directed and motivated
  • Excellent customer service and communication skills
  • Strong interpersonal skills
  • Able to articulate thoughts clearly
  • Fluent in oral and written English
  • Enjoy problem solving
  • Customer Service orientation
  • Able to apply the right level detail to task and initiatives
  • Relevant customer service experience in contact center environment
  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil.
  • Certificate in General Insurance preferred
  • Health Insurance Certification would be an advantage
  • Knowledge of Call Center Systems
  • MS Office Application Suite

Tell employers what skills you have

Customer Relationship
Service Orientation
Written English
Customer Experience
Customer Relationship Management CRM
Relationship Management
Customer Care
General Insurance
Articulate
Customer Service
Health Insurance
Tamil
Service Delivery
Customer Service Experience
Call Center

  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...


  • Singapore BF HEALTH & SKIN CARE GLOBAL PTE. LTD. Full time

    About BF Health & Skin Care Global PTE. LTD.We are a dynamic company seeking a highly skilled Hair Care Consultant to join our team. As a leading provider of hair care solutions, we offer a competitive salary package and opportunities for career growth.Job SummaryWe are looking for an experienced Hair Care Consultant to provide exceptional customer service...

  • Care Consultant

    3 months ago


    Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...


  • Singapore YUN NAM HAIR CARE (S) PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled and experienced Elite Hair Care Consultant Lead to join our team at YUN NAM HAIR CARE (S) PTE. LTD.About the RoleThe successful candidate will be responsible for providing exceptional customer service, coaching and training staff on hair care products and techniques, and driving sales growth through effective...

  • Care Specialist

    4 days ago


    Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Care Consultant to join our team at AGENCY FOR INTEGRATED CARE PTE. LTD.Salary:The estimated salary for this role is SGD 60,000 - SGD 80,000 per annum, depending on experience.Job DescriptionThis role involves conducting assessments of client care needs in various settings, such as home, hospitals, and...

  • hair consultant

    3 months ago


    Singapore YUN NAM HAIR CARE (S) PTE. LTD. Full time

    Roles & ResponsibilitiesHair ConsultantJob Description & Requirements Preforming sales of elite hair care products and treatment services Recommending products to customers and performing hair care treatments Attending to customers feedback Providing excellent services to all customers Job Requirements: Good interpersonal skills and communication...


  • Singapore YUN NAM HAIR CARE (S) PTE. LTD. Full time

    Job Title: Hair Care SpecialistWe are seeking a highly skilled Hair Care Specialist to join our team at YUN NAM HAIR CARE (S) PTE. LTD.About the Job:As a Hair Care Specialist, you will be responsible for delivering exceptional hair care services to our clients, providing personalized consultations, and recommending elite hair care products and treatments.Key...


  • Singapore CORE CONCEPTS PTE. LTD. Full time

    Roles & ResponsibilitiesYou are the Ambassador, the first point of contact for Core Concepts!As a member of the Operations Team, you service the clients in ways that fit their needs most be responsible to deliver a positive customer experience through all communication channels maintain customers' satisfaction by addressing the customers' concerns...

  • Hair Care Consultant

    3 months ago


    Singapore DAY ONE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Achieve personal and group target Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance Regular scalp check for customers Provide consultation and recommend suitable treatments for the customer Exercise full treatment compliance Provide after sales & after...

  • Hair Care Consultant

    3 months ago


    Singapore MANDATE OF MANPOWER PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Achieve personal and group target Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance Regular scalp check for customers Provide consultation and recommend suitable treatments for the customer Exercise full treatment compliance Provide after sales &...


  • Singapore OCD HANDS PTE. LTD. Full time

    At DAY ONE PTE. LTD., we are seeking a highly skilled and dedicated Hair Care Consultant to join our team.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences in a fast-paced salon environment.The successful candidate will be responsible for providing top-notch hair care services,...


  • Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

    About Active Global Respite CareWe are a leading provider of home care services, dedicated to delivering high-quality support to individuals in need. Our team is passionate about making a difference in the lives of our clients, and we're looking for like-minded individuals to join us.Job Title: Respite Care Assistant - Customer Service and AdministrationWe...


  • Singapore MANDATE OF MANPOWER PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Hair Care Consultant to join our team at TOTAL MANPOWER PTE. LTD. As a key member of our customer service team, you will be responsible for providing exceptional treatment and consultation services to our clients.ResponsibilitiesKey responsibilities include:Achieving personal and group targets by maintaining high...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Job SummaryWe are seeking a skilled and compassionate Care Consultant to join our team at AGENCY FOR INTEGRATED CARE PTE. LTD.Salary: $6,000 - $8,000 per monthAbout the RoleThe successful candidate will be responsible for assessing client care needs in various settings, managing daily operations, and delivering high-quality customer service.Key...


  • Singapore BEIJING 101 HAIR CARE PTE. LTD. Full time

    Unlock a Rewarding Career in Hair & Scalp TherapyWe are seeking dedicated and skilled Hair & Scalp Therapists to join our team at BEIJING 101 HAIR CARE PTE. LTD.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and providing top-notch hair and scalp treatments.The successful...


  • Singapore TOTAL MANPOWER PTE. LTD. Full time

    Job Title: Hair Care Consultant SpecialistWe are looking for a skilled Hair Care Consultant to join our team at TOTAL MANPOWER PTE. LTD.! This is an excellent opportunity to utilize your talents and grow with our dynamic organization.Company OverviewTOTAL MANPOWER PTE. LTD. is a leading human resources solutions provider dedicated to delivering high-quality...


  • Singapore YUN NAM HAIR CARE (S) PTE. LTD. Full time

    About YUN NAM HAIR CARE (S) PTE. LTD.We are seeking a skilled Hair Care Professional Leader to join our team. This role involves leading the development of programs, planning, management, and on-ground marketing activities for our hair care products and services.Job SummaryThe successful candidate will be responsible for involving in program development,...


  • Singapore RN CARE PTE. LTD. Full time

    About the RoleRN CARE PTE. LTD. is seeking a Care Professional to join our team, providing therapy and care assistance to clients at our senior care centre.Key ResponsibilitiesCollaborate with Primary Therapists to deliver therapeutic services under their guidance.Assess client needs and develop care plans in consultation with the healthcare team.Lead...


  • Singapore Scientec Consulting Pte Ltd Full time

    Scien Tec Personnel Customer Care Associate Singapore Training Provided Location: East Employment Type: Permanent Salary: Basic up to $3200 + Shift Allowances + KPI Incentives + Performance Bonus Working Hours: 44 hours per week (5 days between Mon - Sun), on shift basis depending on the targeted market. You will be representing a Top Fortune 500 company,...


  • Singapore ABER CARE PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Pharmacist Consultant to join our clinical services team at ABER CARE PTE. LTD.The successful candidate will be responsible for providing expert pharmaceutical care to patients, working closely with healthcare professionals to optimize medication use and ensure patient safety.