Senior Systems Administrator
1 day ago
- Minimum of 8 years in systems administration and technical support, with a strong emphasis on desktop environments and user support.
- Provide comprehensive support for Windows 10, 11, and Mac operating systems, ensuring a seamless user experience.
- Configure user profiles, including email (Outlook), printers, scanners, network shares, and other essential applications.
- Manage the onboarding and offboarding processes for users, ensuring smooth transitions and appropriate access management.
- Diagnose and resolve Level 1 and Level 2 technical issues across various platforms, delivering timely and effective solutions.
- Provide support for mobile devices, including Android and iOS, and troubleshoot related applications.
- Setup, deploy, and maintain end-user machines in diverse environments, including manufacturing and research and development labs.
- Conduct PC refresh projects to upgrade hardware and software in alignment with organizational needs.
- Actively engage in technical discussions with clients and internal teams to understand requirements and deliver effective solutions.
- Collaborate with IT professionals to enhance system performance and overall user satisfaction.
- Utilize ticketing systems for efficient issue tracking and resolution management.
- Oversee the migration of operating systems from Windows 10 to Windows 11, ensuring minimal disruption to end users.
- Maintain accurate documentation of processes, configurations, and user support activities.
- Develop and maintain scripts for automating routine tasks and improving operational efficiency.
- Utilize tools for monitoring, configuration management, and automation.
- Install, configure, and maintain operating systems, software applications, and hardware components.
- Ensure optimal configuration of servers, network devices, and related infrastructure.
- Generate and present reports on system performance and user support metrics for management review.
- Experience with Microsoft Enterprise configurations and management.
- Proficiency in ticketing and inventory tools, including ITSM, ServiceNow, Flexera, and StockRoom.
- Excellent problem-solving abilities and adeptness in fast-paced environments.
- Strong communication and interpersonal skills, demonstrating a commitment to providing outstanding customer service.
Tell employers what skills you have
Mac
Windows 10
Hardware
Ticketing
Inventory
Active Directory
Administration
Research and Development
Ticketing Systems
Configuration Management
Operating Systems
Windows
System Administration
Mobile Devices
ServiceNow
Technical Support
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