Lead Data Analysis

Roles & Responsibilities

JOB SUMMARY

• The successful candidate will be the Data and BI Hive Product Owner and lead E2E effort to build and delivery CPBB Analytics Data Platform – Athena, in partnership closely with Technology, Compliance, ICS and other Functions in SCB.
• Accountable for design and implementation of business data quality control, user access control, functional reconciliations
• Leading BI/Reporting function for all segments/products of Retail Bank/Private Banking.
• Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development).
• Drive self-serve adoption across analytics & business user community.
• Interact with business divisions and analytics function to understand their business requirements and translate them into data requirements (data, data structures and data model requirement) for Infrastructure Teams.
• Lead the effort on business data - understand business data requirements, explore data sources, reconcile outcome, establish business logics and curate data dictionaries, etc.
• Enabling customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
• Continuous Improvement in Productivity to the standards prescribed from time to time
• Continually reviewing all assigned processes to identify opportunities for quality and process design improvement

RESPONSIBILITIES

• As Data and BI Hive Product Owner, the candidate will lead E2E effort to build and delivery CPBB Analytics Data Platform – Athena, in partnership closely with Technology, Compliance, ICS and other Functions in SCB.
• Own the business logical design and delivery of Athena data platform for MarTech & CRM including the following:
• Identify business use cases, e.g. reporting, Analytics, AI modelling, client engagement, campaigns, etc.
• Scope data sources and understanding data structures from each data sources
• Data ingestion requirements and planning to EDMp T1
• Enterprise data modelling design
• Standard and unified data consumption layer design
• Various testing
• Curation of data catalogue for CPBB Analyst communities and promote self-serve capabilities
• Data pipelines to downstream use cases & applications
• Enterprise BI reporting design
• Ensure future data and MIS requirements, and delivery roadmap is robust and complete
• Drive the transformation to global standard report delivery including business KPI definitions, report design / visualization, user adoptions and etc.

Strong data governance and control

• Accountable for design and implementation of business data quality control, user access control, functional reconciliations
• Leading BI/Reporting function for all segments/products of Retail Bank/Private Banking.
• Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development).
• Drive self-serve adoption across analytics & business user community.
• Interact with business divisions and analytics function to understand their business requirements and translate them into data requirements (data, data structures and data model requirement) for Infrastructure Teams.
• Lead the effort on business data - understand business data requirements, explore data sources, reconcile outcome, establish business logics and curate data dictionaries, etc.​​​​​​​
• Enabling customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
• Continuous Improvement in Productivity to the standards prescribed from time to time
• Continually reviewing all assigned processes to identify opportunities for quality and process design improvement
• Collaborate with external partners to explore data for insights and growth opportunities. Translate analytic insights into concrete, actionable recommendations for business or product improvement
• Deliver insights to help shape strategy across a wide spectrum of business and technology areas, including: customer acquisition, customer lifecycle, campaign management, Next Best Offer, hyper-personalized client engagement, digital funnel analysis, digital marketing optimization, real-time & event triggered personalized offers, etc.
• Able to optimally function within an Agile environment

Strategy

• The candidate should have strategic mindset and the ability design and implement Data and BI strategies for CPBB in the context of overall CPBB strategy.
• The candidate should also be well versed of Data Analytics industry trends and new technologies.

Business

• Manage Business BAU delivery of standard and consumable data and reporting capabilities; Deliver insights to help shape strategy across a wide spectrum of business and technology areas, including: customer acquisition, customer lifecycle, campaign management, Next Best Offer, hyper-personalized client engagement, digital funnel analysis, digital marketing optimization, real-time & event triggered personalized offers, etc; Provide guidance and thought-leadership on analytical best practices to team members and business partners; Collaborate with external partners to explore data for insights and growth opportunities. Translate analytic insights into concrete, actionable recommendations for business or product improvement

Processes

• Manage Data Analytics Process and ensure solid governance and control in place.

People & Talent

• Being a change agent in Business Analytics; challenging status quo; never settles. Lead the effort to build a strong and capable team in GBS off-shore center

Risk Management

• Be the business owner of risk for CPBB data platform; work close with Operational Risk function.

Governance

• Be the business owner for data governance & data management

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Group Business Analytics teams to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group CPBB MT, Country CPBB MT, Segment Heads, Product Heads, COO MT, Control Functions
• GBS HR, GPS, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI

Our Ideal Candidate

• Strong Quantitative background: advance degree in Statistics, Engineering, Comp. Sc., related data centric field. etc.
• Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of financial-services/ banking-operations is a must.
• 12+ years of experience in Data Engineering, big data platform design & implementation, Analytics, Data Science Business Intelligence or other quantitative disciplines, preferably in banking industry
• 8+ years of analytical people management experience
• Strong understanding of consumer lending products like Credit Cards, mortgages, loans & overdrafts is a must
• Deep experience developing successful data & BI platforms and solution to business problems
• Proven track record of solving ambiguous and highly complex data problems.
• Experience with statistical analytics and AI / ML models. Hands on experience in open source programming language, e.g. SQL, Python, R, Scala and ML frameworks
• Strong interpersonal and communication skills. Must be able to explain technical concepts and analysis implications clearly to a wide and senior audience, and be able to translate business objectives into actionable analysis
• Ability to design processes and procedures which are continually reviewed, improved and changes communicated for effective implementation, with consensus of key leaders in the wider organization
• Ability to understand and connect business drivers and rationale for and application of those relevant to the Retail business.

Role Specific Technical Competencies

• Big Data Management and Analytics
• Data Science
• Data Warehousing
• Information Management
• Logical Data Modeling
• Requirements Analysis

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

CRM
Business Intelligence
Analytical Skills
Big Data
Pipelines
Data Management
Data Quality
Strategy
SQL
Digital Marketing
Python
Business Analytics
Banking
Statistics
Finance
Data Science
Visualization
Data Analytics
Senior Stakeholder Management
Oral & Written Communication Skills

---