Digital Ambassador
2 weeks ago
Queue Management
• Proactively attend to walk in customers and direct customers accordingly.
• Proactively demonstrate, educate and cross sell New ATMs and Service Kiosk services to customers, whenever possible.
• Proactively migrate and assist customers at the New ATMs and Service Kiosk services, thereby, shortening their waiting time at the branches.
• Create superior waiting experience for our customers through providing alternative channels for their banking needs.
Service Quality Deliverables (Provide Service quality to customer)
• Embrace standard models of CUFFS and CANSISTENCY for customer engagement, customer communications and premises management, perform warm welcome/fond farewell to customer.
• Be the face of the Bank by ensuring consistent delivery of positive customer experience and engagement
• Able to provide prompt assistance to customers' enquiries on bank's products and services.
Assisted Services for New ATM & Service Kiosk
• Verify customer against information on tablet and customer's physical ID document, and where required, verify that the scanned image of customer's ID document (on machine) is in order.
• Transactional approval
Other Operational Support for New ATM & Service Kiosk
• Enable/disable override capability for Smart ATM & Kiosk when branch is opened/closed. (Tablet)
• Ensure upkeep and maintenance (e.g. stylus, scanner) of the Smart ATM & Kiosk in accordance with prescribed standards (Machine)
Qualifications
o Prior experience in customer service will be advantageous
o Fluent in English & Mandarin
o Good communication skills
o Proactive
o Strong customer service mind set
Positive learning attitude
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