Member of Technical Staff

2 weeks ago


Singapore SILICON BOX PTE. LTD. Full time
Roles & Responsibilities

Position Summary

Member of Technial Staff - Customer Quality Engineering will faces customers for quality issues & process field claims in a timely manner for resolution. Candidates with experience in a semiconductor manufacturing environment are encouraged to apply for this position.


Key Responsibilities:

  • Build and drive customer relationships to improve customer satisfaction.
  • Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
  • Provide timely engineering insights including failure analysis technical reports and presentation to customer.
  • Analyse & drive for validated data to mitigate the assessed risk.
  • Work closely with relevant departments to uphold product quality and ensure customer satisfaction.
  • Core member in new product / process introduction ensuring timely qualification for a safe launch.
  • Support customer visits and audits, change management execution, FMEA review, Control Plan reviews.
  • Specific responsibilities include identify trends and improvement opportunities to meet/exceed all goals and objectives for Customer Quality Scorecards.
  • Other ad-hoc activities assigned by the reporting manager.

Requirements:

  • At least 5 years of relevant experience in semiconduction production, 3 years in dealing with customers and direct customer facing.
  • Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering or equivalent.
  • Working knowledge of FMEA, Control Plan, SPC & 8D, change management, JMP or Minitab.
  • Well versed with semiconductors reliability & analysis according to standards.
  • Good understanding of first article inspection requirements and expectations.
  • Possesses the analytical ability to structure processes and procedures, identify trends and patterns, as well as resourcefulness to propose solutions.
  • Excellent driver and effective communicator with all levels in organization as well as customer.
  • Demonstrate commitment to high levels of quality and customer satisfaction.
  • Knowledge of regulatory and compliance, experience in product, process and system audit.
  • Experience as ISO / IATF auditor is an added advantage.

Tell employers what skills you have

JMP
Factory
Claims Management
FMEA
Google Cloud Platform
Reliability
Quality Engineering
SPC
Customer Quality
Semiconductors
TPM
Technical Product Management
C#
Manufacturing
Sound Design
Minitab

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