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Cafe Manager

4 weeks ago


Singapore MARTINO AGENCY Full time
Roles & Responsibilities


Job Description A Cafe Manager is responsible for overseeing the daily operations of a cafe, including managing staff, ordering supplies, and ensuring excellent customer service. They coordinate with vendors, track finances, and maintain cleanliness.


Responsibilities:

  • Managing day-to-day operations of the cafe
  • Hiring and onboarding new wait staff and baristas
  • Training employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation

Qualifications:

  • Work experience as a Cafe Manager or Barista
  • Hands-on experience with professional coffee machines
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer service attitude

Tell employers what skills you have

Excellent Communication Skills
Leadership
Ingredients
Food Safety
Housekeeping
Food Quality
Inventory
Recruiting
Exceptional Customer Service
Sanitation
Customer Satisfaction
Customer Service
Scheduling
Pastry