Customer Service Engineer

2 days ago

Singapore LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD Full time
Roles & Responsibilities

Job Responsibilities

  • Prepare quotation for battery regeneration services, driver familiarization training package and sales,  fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
  • Achieve monthly training KPI
  • Open and maintain customer accounts in CRM system
  • Resolve product or service issues
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Support other Customer Service Engineer / Executive and Coordinator when required
  • Meet personal/team KPIs
  • Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
  • Handle internal and external enquiries on warranties or terms of sale
  • Compile and generate monthly service revenue reports

Job Requirements

  • Minimum a diploma holder in engineering
  • Have 2 years of relevant experience
  • Good interpersonal and communication skills
  • Familiar with CRM and SAP system
  • Meticulous
  • Able to work independently
  • Team player
  • Proactive and ability to follow up outstanding issue
  • Willing to work at Loyang Way
Tell employers what skills you have

CRM
Preventive Maintenance
Hardware
Customer Information
Customer Relationships
Maintain Customer Accounts
Access Control
Fleet Management
SAP
Communication Skills
AutoCAD
Team Player
Customer Service
Electrical Engineering
Able To Work Independently

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