Operations Manager

Roles & Responsibilities

Responsibilities

Wellbeing Centre Development, Growth and Operations

• Development and growth of Wellbeing Centre

• Oversee the day-to-day management of the Centre

• Support patients and caregivers to navigate and access services within NCIS, in the community and the broader health care system

• Ensure adherence to relevant quality and safety, professional and healthcare standards and mandatory education related to risk management, occupational health and safety, and other relevant areas

• Lead and oversee the recruitment and selection of any new staff and wellbeing champions (volunteers) to ensure they are orientated to the procedures and operations of the Centre.

• Manage and supervise staff, monitor staff performance and development, and address staff performance issues effectively according to policies and procedures.

• Manage the Centre's wellbeing/cultural champions (volunteers) including offering training, support and debriefing opportunities.

• Ensure all complaints and incidents are managed in accordance to policies and procedures

Patient and Caregiver Engagement and Advocacy

• Active promotion of an organisational culture of engaging patient and caregiver advocates in all NCIS activities.

• Establish structures at an operational level to facilitate patient and caregiver engagement.

• Create and implement a consumer engagement framework to reinforce NCIS values and goals.

• Establish a Patient and Caregiver Advocacy Network and Advisory Committee and provide ongoing support to patient and caregiver advocates.

• Collaborate and be the NCIS representative for the Patient and Caregiver Support Office

Research, Impact and Innovation

• Implement systems to collect measurable outcomes on wellbeing programs (e.g., mental health improvements, reduced hospital readmissions, and enhanced quality of life).

• Publish findings to position NCIS as a leader in patient-centric cancer care.

• Collaborate on studies exploring psychosocial wellbeing, innovative care models, and survivorship experiences.

• Create learning opportunities for medical students, oncology trainees and researchers to integrate wellbeing into cancer care delivery.

• Pilot New Models of Care including testing novel approaches, such as multidisciplinary wellbeing teams (navigators, psychologists, nutritionists, therapists) working closely with oncologists.

• Evaluate and scale successful models to benefit more patients and caregivers.

Others

• Coordinate and oversee key wellbeing projects and initiatives involving patients, caregivers, and staff.

• Contribute to the implementation of a broader wellbeing model of care at NCIS

• Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services for cancer patients and caregivers

• Ensure there is financial responsibility and accountability in all areas of responsibility

• Other duties consistent with the position where required and/or requested by management

Requirements

• Tertiary qualifications in Health or Health Related discipline such as public health, nursing/allied health, health service management and/or project management

• Knowledge and experience in the principles and practices of patient-centred care, patient and caregiver participation in health, and community engagement

• Strong communication and interpersonal skills with the ability to build relationships and work collaboratively with diverse stakeholders across the organisation; including patients, carers, the community and external providers

• High level prioritising skills and developed capacity to multi-task under pressure without loss of efficiency or composure

• Strong analytical skills with the ability to leverage data to drive decision-making and operational improvements

• Dynamic, collaborative leadership who thrives on agility, innovation and change

• Self-motivated, positive with a can-do attitude

• Ability to work independently and collaboratively as a team member

• Excellent communication (verbal and written) and presentation skills

• Experience engaging, communicating, and managing relationships with diverse stakeholders including patient and caregiver advocates, clinicians and researchers.

• Experience providing education to patient and caregiver advocates as well as staff.

• Understanding of cancer experiences and survivorship will be an advantage

• Experience in developing policies and procedures in a hospital setting will be an advantage

• Knowledge of medical terminology will be an advantage

• Experience in patient experience offices and cancer wellbeing programs will be an advantage

• Multi-lingual will be an advantage due to the interactions needed with different groups of stakeholders.

To find out more about this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd's PDPA and e2i's PDPA.

Tell employers what skills you have

Preventive Maintenance
Manufacturing Processes
ISO
GMP
Environmental Health
Reliability
ISO 9001
Molding
Assembly
IC
Bridge
Total Productive Maintenance
Project Engineering
Manufacturing
Electrical Engineering
Mechanical Engineering

---