Salesforce Application ARCHITECT

6 days ago

Singapore T0SS-EX S PTE. LTD. Full time
Roles & Responsibilities


Job Description & Requirements


About the Role:

We are seeking a highly skilled and motivated Salesforce Technical Consultant with a specialization in Service Cloud and Case Management. This role will focus on delivering innovative Salesforce solutions for public sector clients, enhancing their case management processes. The ideal candidate will have extensive experience in Salesforce Service Cloud, with a strong understanding of public sector requirements and regulations.


Key Responsibilities:

- Collaborate with public sector clients to gather and analyze requirements related to case management, translating them into technical specifications and solutions.

- Design, develop, and implement Salesforce Service Cloud solutions, including custom applications, workflows, and integrations to enhance case management processes.

- Provide technical expertise and guidance on Salesforce Service Cloud best practices, ensuring solutions are scalable, secure, and maintainable.

- Conduct thorough testing and quality assurance to ensure the reliability and performance of Salesforce Service Cloud solutions.

- Troubleshoot and resolve technical issues, providing ongoing support and maintenance for deployed solutions.

- Stay up-to-date with the latest Salesforce Service Cloud features, releases, and industry trends, applying this knowledge to enhance project outcomes.

- Work closely with project managers, business analysts, and other team members to ensure successful project delivery.

- Prepare and deliver technical documentation, training materials, and user guides to support end-users and administrators.


Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience as a Salesforce Technical Consultant or Developer, with a focus on Service Cloud and case management.

- Salesforce certifications such as Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer I & II, or Salesforce Certified Administrator are highly desirable.

- Strong understanding of Salesforce Service Cloud capabilities, including case management, Omni-Channel, Knowledge, and Service Console.

- Experience with data migration, integration tools (e.g., MuleSoft, Informatica), and third-party applications.

- Excellent problem-solving skills and the ability to work independently and as part of a team.

- Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.

- Knowledge of public sector regulations, compliance, and security requirements is a plus.

- 7 + Years of experience developing business applications

- 5+ years’ experience in development and design experience on Salesforce CRM implementations, Force.com platform using Visual force, Triggers and Apex as Developer and Administrator.



Tell employers what skills you have

CRM
Application Architecture
Customer Interaction
Architect
Application Development
Scripting
JavaScript
Visual Force
SQL
Solution Architecture
Enterprise Architecture
Communication Skills
Articulate
Java
Visualforce
Hibernate

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