Technical Services Engineer

4 weeks ago


Singapore ELIXIR TECHNOLOGY PTE LTD Full time
Roles & Responsibilities

Job Description

  • Work on product / project deployments and implementationremotely and onsite .
  • Diagnose, troubleshoot and identify solutions to resolve/escalate product or application related issues, performance tuning.
  • Escalation and reproduction of technical issues for the development team for troubleshooting.
  • Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
  • Follow-up with trouble tickets resolution internally and externally with customers.
  • Maintain customer correspondence including documentation of user guides and other resources,
  • Produce technical documentations for support deployment/implementation.
  • Create, update the support entry in support forum
  • Conduct user training of software product, maintain training material

Requirements

  • Higher degree in Information Technology
  • 3-5 years of experience in IT software services or support
  • Good working knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices will be an advantage.
  • Good understanding of operating systems especially Windows and Unix.
  • Good scripting knowledge is an advantage (Powershell, Bash).
  • Knowledge in ETL concepts and processes is a plus.
  • Good working knowledge of Cloud, DevOps, docker containers will be an advantage.
  • Possess strong analytical and problem solving skills
  • Experience in software testing is a plus, especially for Business Intelligence.
  • Experience in Reporting, Business Intelligence softwares will be an added advantage
  • A fast learner and willing to learn new technologies.
  • A strong communicator in both oral and written form.
  • A team player with a pleasant attitude.
  • Results oriented with flexible personality and willingness to travel onsite.
  • Knowledge of Microsoft Azure cloud is an advantage.

Tell employers what skills you have

Business Intelligence
Troubleshooting
Technical Assistance
.NET
Technical Presentation
Information Technology
Service Level
Logging
SQL
Software Testing
Change Control
Java
Warehouse Administration
Software Development

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