Infrastructure Frontend Engineer

2 weeks ago

Singapore ENGGSOL PTE. LTD. Full time
Roles & Responsibilities

  • To provide 1st level on-site support on organization end user operations
  • Understanding complex technical issues and managing them within a fast-paced business environment
  • Maintain, manage, administer, support and operate VMware VSphere and VMware Horizon VDI environments and applications
  • Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations
  • Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments
  • Assess virtual machine, VMware VSphere and VMware Horizon VDI applications risks and perform contingency planning
  • Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist with researching, evaluating and recommending related hardware, software and services
  • Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies
  • Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
  • Create and maintain programmatic and technical documentation to ensure efficient planning and executionCoordinate with external parties and customers for problem resolutions
  • Performing additional tasks and supporting special projects, as required
  • As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to
    - Workspace ONE, Zimperium, OnTalk and other client applications administrations, support and operations.
    - Inventory Asset list
    - Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Managed Services report and Etcetera)
    - All preventive maintenance schedules and ad hoc tasks
Requirements

Education / Experience:

  • Diploma / Degree In Computer Science, Computer Engineering, Information Technology or related field
  • Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI

Skill sets:

  • Technically inclined and hands on.
  • Strong interest in exploration of new technologies
  • Strong analytical skills, and high attention to detail.
  • Good practitioner in ITIL Framework
  • Exceptional customer focus and professional acumen
  • Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment
  • Understanding of negotiation, conflict and risk management skills
  • Excellent vendor relation management skills
  • Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met
  • Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently
  • Candidates with one or more of the following skillsets will have an advantage:
    - Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus

OS Skill in:

  • Window Clients/Servers
  • Linux (Red Hat, Centos, Ubuntu, Etcetera)
  • Backup and Recovery Application

Tell employers what skills you have

Troubleshooting
VMware
Information Technology
VMware vSphere
Windows Server
RedHat
ITIL
Virtualization
Linux
backup and recovery

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