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Assistant Manager, Butler Services

2 months ago

Singapore CAPELLA HOTEL, SINGAPORE Full time
Roles & Responsibilities

Job Summary

The Assistant Manager, Manor Culturist manages a team of Manor Culturist whom provide personalized service and assistance to guests staying in the Manors at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction, managing the team of Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.


The Role

Manor Operations

  • Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
  • Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
  • Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
  • Maintain communication with guests before, during and after their stay to address any requests or concerns
  • Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
  • Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc
  • Ensure compliance with hotel policies and procedures, including safety and security protocols
  • Provide feedback and insights to management to enhance guest experiences and improve service standards
  • Assist with Capella Culturist related duties when Manors are not sold

Manage Team

  • Review talent capability and develop high potential employees for the department
  • Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
  • Support hotel's overall staff development and retention efforts

Talent Profile

  • Diploma in Hospitality related courses and above
  • 5 years in butler services role at luxury hotels/resorts
  • Prior experience in managing a team of butlers in luxury hotels/resorts
  • Knowledge of local attractions, dining options and activities preferred

Tell employers what skills you have

Customer Experience
Housekeeping
Interpersonal Skills
Inventory
Arranging
Compliance
Transportation
Hospitality and Tourism Management
Tourism
Visitor Attractions
Staff Development
Hospitality

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