F&B Server

2 weeks ago

Singapore HOI HUP NOVENA PTE. LTD. Full time
Roles & Responsibilities

JOB SUMMARY

Serve food and alcoholic / nonalcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections and being knowledgeable on a la carte menus. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, doneness and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day according to Brand and Hygiene Standards. Complete closing duties, including restocking items, turning off lights, etc. according to check lists. Present physical and accurate check to guest and process payment, if having cashier rights.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Follow Grooming Standards at all times. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

DUTIES AND RESPONSIBILITIES

Safety and Security

· Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor

· Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

· Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel

· Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury

· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

· Follow policies and procedures for the safe operation and storage of tools, equipment, and machines

· Complete appropriate safety training and certifications to perform work tasks

JOB SPECIFICATION

Educational /Academic Requirements: O Level, Diploma or Equivalent in Food & Beverage or Hospitality related major

Experience: At least 1 year of related work experience in customer service

Specific Knowledge & Skills Required: -

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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