Analyst, ITSM BSS

Found in: Talent SG 2A C2 - 3 weeks ago

Singapore SPTEL PTE. LTD. Full time
Roles & Responsibilities

Job Brief:

The incumbent is a highly motivated and experienced BSS applications analyst. He/ She will be responsible for managing and maintaining the BSS applications. He/ She should be skilled in troubleshooting, optimizing performance, and ensuring secure operations of billing applications. He/ She should also have experience in Telco BSS applications, Linux shell scripting, SQL and PL/SQL and be familiar with ITIL processes and DevOps/collaboration tools such as SolarWinds, ServiceNow, and JIRA.


Responsibilities:

  • Manage and maintain BSS applications via monitoring tools and ensure their high availability and optimal performance.
  • Provide 1st and 2nd level technical support, which includes incident identification, troubleshooting and resolution within agreed-upon SLAs. This also includes managing customer tickets, fixing system failures, escalating the incident to the Biz IT team when necessary. The candidate is expected to be on duty-roster standby after office hours for one week each month.
  • Work with the Biz IT team or vendors to test and validate new features, bug fixes and security updates in BSS Production and DR environments, troubleshoot problems and conduct root cause analysis for recurring or critical incidents.
  • Deploy/validate BSS releases and perform preventative maintenance in BSS Production and DR environments during or after business hours.
  • Collaborate with the Biz IT team to meet customer and internal staff’s service requests.
  • Develop and maintain technical documentation, including operational manuals, system administration guides and troubleshooting procedures.
  • Enhance and automate operations-related routing tasks or Ad-Hoc jobs, failure/alert handling activities.
  • Ensure compliance with the team’s policies, procedures and SOPs for operating BSS applications.
  • Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

  • Bachelor’s degree in computer science or a related field.
  • Good knowledge of Telco BSS applications, Linux shell scripting, SQL and PL/SQL.
  • 2+ years of experience in Telco BSS system development and support; Applicants for a more senior position will be taken into consideration if they have more experience implementing and operating Telco BSS applications.
  • Working in an operation support environment and having knowledge of DevOps/collaboration tools (ServiceNow, JIRA and Confluence) are advantages.
  • A self-driven individual with the ability to multitask and take responsibility.
  • A highly motivated and goal-oriented individual who can work independently and collaboratively in a remote environment.

Tell employers what skills you have

Ability to Multitask
Technical Documentation
Confluence
Troubleshooting
High Availability
Root Cause Analysis
Scripting
BSS
Routing
SQL
JIRA
System Administration
ITIL
ServiceNow
Linux
Technical Support

  • Analyst, ITSM BSS

    1 week ago

    Singapore Sptel Pte. Ltd. Full time

    Job Brief:The incumbent is a highly motivated and experienced BSS applications analyst. He/ She will be responsible for managing and maintaining the BSS applications. He/ She should be skilled in troubleshooting, optimizing performance, and ensuring secure operations of billing applications. He/ She should also have experience in Telco BSS applications,...

  • Principal Business Analyst, BSS/OSS, SPTel Pte Ltd

    1 week ago

    Singapore SINGAPORE TECHNOLOGIES ENGINEERING LTD Full time

    Assistant/Principal Business Analyst, BSS/OSS, SPTel Pte LtdJob Briefs:As a business analyst, you will be joining a team of engineers and developers who are passionate about new IT systems, software development and working with the Business units to roll out new products, offerings and improvements in customer experience.ResponsibilitiesWork closely with...

  • Senior/ Engineer, Software

    1 week ago

    Singapore Jobline Resources Pte Ltd Full time

    ResponsibilitiesClarify business requirements with Business Analysts, and technical requirements with Application LeadSupport Solution Architect/Application Lead in designing integration solutions with other application/modulesDesign technical solution and review with Application LeadProduce clear and accurate technical design documentDevelop feature and...

  • Product Owner

    Found in: Talent SG 2A C2 - 1 week ago

    Singapore ZENTACT SYSTEMS PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Product Owner– BSS (Telecom)Duration: Permanent Location: Singapore Experience: 10+ Years including 5+ years in Enterprise wide setup defining User Stories and prioritizing the Team Backlog to streamline execution of large scale Telecom , in Telecom BSS domain – especially with CPQ, OM, Catalog, CRM, Marketing Management,...

  • Product Owner

    7 days ago

    Singapore Zentact Systems Pte. Ltd. Full time

    Role: Product Owner- BSS (Telecom)Duration: Permanent Location: Singapore Experience: 10+ Years including 5+ years in Enterprise wide setup defining User Stories and prioritizing the Team Backlog to streamline execution of large scale Telecom , in Telecom BSS domain - especially with CPQ, OM, Catalog, CRM, Marketing Management, Channels - Lead to Order,...

  • Delivery Manager

    Found in: Talent SG 2A C2 - 1 week ago

    Singapore ZENTACT SYSTEMS PTE. LTD. Full time

    Roles & ResponsibilitiesPosition: Delivery ManagerLocation: SingaporeDuration: Permanent Job description:Experience: 15+ Years including 5+ years in Project/Program Delivery management, Scrum Team Management, Partner Engagement, Stakeholder Management. Overlook & Support Partner Team Sprint Planning as aligned with overall program plan, Sprint Backlog &...

  • Principal Business Analyst, BSS/OSS

    1 week ago

    Singapore Jobline Resources Pte Ltd Full time

    ResponsibilitiesWork closely with business units / product / functional team to understand new business needsTranslate business requirements into technical requirements that encompass the end-to-end IT ecosystemProduce design impact analysis documentation that highlight changes in all impacted systems, and any potential changes on interface levelValidate...

  • Cybersecurity Analyst

    Found in: Talent SG 2A C2 - 3 weeks ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Serve as the principal advisor to Customer’s business systems involving the security of the operating unit’s IT Systems. Perform security related statistics assessment, recommendation and reporting Develop and maintain baseline security standards (BSS) for servers, databases, network devices and monitoring...

  • ServiceNow Developer

    5 days ago

    Singapore Cloud Kinetics Consulting Pte. Ltd. Full time

    Job DescriptionWe are seeking an experienced ServiceNow Developer to join our team in Singapore. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You will work closely with our business stakeholders to understand their requirements and deliver high-quality solutions that meet...

  • ServiceNow Developer

    7 days ago

    Singapore Cloud Kinetics Tech Pte. Ltd. Full time

    Job DescriptionWe are seeking an experienced ServiceNow Developer to join our team in Singapore. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You will work closely with our business stakeholders to understand their requirements and deliver high-quality solutions that meet...

  • ServiceNow Developer

    2 days ago

    Singapore Cloud Kinetics Tech Pte. Ltd. Full time

    Job DescriptionWe are seeking an experienced ServiceNow Developer to join our team in Singapore. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You will work closely with our business stakeholders to understand their requirements and deliver high-quality solutions that meet...

  • ServiceNow Developer

    4 days ago

    Singapore Cloud Kinetics Consulting Pte. Ltd. Full time

    Job DescriptionWe are seeking an experienced ServiceNow Developer to join our team in Singapore. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You will work closely with our business stakeholders to understand their requirements and deliver high-quality solutions that meet...

  • Systems Analyst

    1 week ago

    Singapore Petrochina International (singapore) Pte. Ltd. Full time

    JOB RESPONSIBILITIES:Collaborate with vendors and system integrators in post go-live enhancements and subsequent Global Rollout projects. Participate in project activities such as requirements validation, technical design, implementation, test plan execution, infrastructure setup, data cleansing and systems migration, etc.As the system analyst, the candidate...

  • ServiceNow Developer

    Found in: Talent SG 2A C2 - 3 days ago

    Singapore CLOUD KINETICS TECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWe are seeking an experienced ServiceNow Developer to join our team in Singapore. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You will work closely with our business stakeholders to understand their requirements and deliver...

  • ServiceNow Developer

    Found in: Talent SG 2A C2 - 3 days ago

    Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWe are seeking an experienced ServiceNow Developer to join our team in Singapore. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You will work closely with our business stakeholders to understand their requirements and deliver...

  • Systems Analyst

    Found in: Talent SG 2A C2 - 1 week ago

    Singapore PETROCHINA INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJOB RESPONSIBILITIES: Collaborate with vendors and system integrators in post go-live enhancements and subsequent Global Rollout projects. Participate in project activities such as requirements validation, technical design, implementation, test plan execution, infrastructure setup, data cleansing and systems migration, etc. As the...

  • ServiceNow Architect

    1 week ago

    Singapore Ariston Services Pte. Ltd. Full time

    Currently looking for ServiceNow Architect who will be involved with the following responsibilities:Technical advisory role to help the clients establish a technical foundation in the ServiceNow platform and design solutions that improve outcomes. The architect needs to ensure through technical advisory that clients use leading practices around instance...

  • Assistant Principal Engineer

    Found in: beBee S SG - 3 weeks ago

    Ang Mo Kio, Singapore Jobline Resources Full time

    Responsibilities Provide strong technical expertise and ability to lead and mentor a team of 1 to 2 junior developers in the technical design and development of assigned application Take overall ownership of the assigned application(s) and be responsible for new development (create and conceptualize) and for solutioning/structure for complex requirements...

  • ServiceNow Architect

    Found in: Talent SG 2A C2 - 3 weeks ago

    Singapore ARISTON SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesCurrently looking for ServiceNow Architect who will be involved with the following responsibilities: Technical advisory role to help the clients establish a technical foundation in the ServiceNow platform and design solutions that improve outcomes. The architect needs to ensure through technical advisory that clients use leading...

  • Assistant Principal Engineer

    1 week ago

    Singapore Jobline Resources Pte Ltd Full time

    ResponsibilitiesProvide strong technical expertise and ability to lead and mentor a team of 1 to 2 junior developers in the technical design and development of assigned applicationTake overall ownership of the assigned application(s) and be responsible for new development (create and conceptualize) and for solutioning/structure for complex requirements...