Account Manager
3 weeks ago
Job Description
- Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively.
- Support the development and execution of account strategies and contribute to profitable growth.
- Maintain regular client communication, building strong relationships and delivering exceptional customer service.
- Collaborate with cross-functional teams to execute account-related projects successfully.
- Identify and pursue upsell and cross-sell opportunities to grow the account portfolio.
- Participate in preparing and delivering client reports and presentations.
- Actively monitor industry trends and adapt account strategies accordingly.
- Support and mentor junior account management professionals in their growth.
Requirements
- An advanced degree in a relevant field is a plus
- Minimum 4 to 5 years in IT services sales experience
- Ideal candidate to possess public sector experience with good networks and connections
- Experience in managing accounts with a focus on farming.
- Account/cluster planning with the ability to come up with propositions on how to grow the cluster (strategic planning)
- Financial Planning & Forecasting
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Demonstrated success in account leadership roles, meeting or exceeding sales and revenue objectives and building client relationships.
- Leadership and strategic planning capabilities, effective communication skills, and a history of contributing to business growth
- A continuous learner that stays abreast with industry knowledge and technology
- Relevant certifications such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM) are a plus
Tell employers what skills you have
Negotiation
Account Management
Forecasting
Strategic Planning
Leadership
Microsoft Excel
Financial Planning
Public Sector
Exceptional Customer Service
Selling
Strategy
Communication Skills
Presentation Skills
Team Player
Business Development
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