Patient Service Associate

2 weeks ago


Singapore WORQ PTE. LTD. Full time
Roles & Responsibilities

We have various openings for full-time & part-time Patient Service Associates.

Full-time: 5.5 days work week (half days on Saturdays)

Part-Time: 2 days a week (Wednesday 9.30 am to 7.30 pm OR Saturday/Sunday 8.30 am to 7.30 pm)

Working Location: Orchard, Novena, Woodleigh, West

Key Responsibilities

Counter Assistant

  • Perform registration and screening of patients, with accuracy and no data breach.
  • Ensure accurate billing and timely collection of payment on the same day.
  • Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
  • Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.

Room Assistant

  • Assist clinicians and/or therapists for a smooth clinic consultation.
  • Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
  • Manage wait time and keep patients updated in a timely manner.
  • Monitor and clear EPIC Work queue on same workday.

Other Duties and Responsibilities

  • Practice NUH Service Acts – "G.O.O.D" to enquiries from patients and/or NOK.
  • Ensure compliance to SOC Operations Standards.
  • Handle patients' feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
  • Be ready for deployment across all clinics.
  • Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
  • Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
  • Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
  • Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Requirements

  1. Minimum "N" Level.
  2. Healthcare or service or related industry is preferred but not required.
  3. Proficient in computer skills.
  4. Team player with good communication and interpersonal skills.
  5. Able to multitask and work in a fast-paced environment.
Tell employers what skills you have

Able To Multitask
Teaching
Housekeeping
Quality Improvement
Interpersonal Skills
Healthcare
Selling
Cashiering
Administrative Support
Statistics
Team Leader
Team Player
Customer Service
Facebook
Screening
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