Guest Service Team Leader
2 months ago
Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
As a Guest Service Team Leader, you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.
Our Expectations:
- Set up and maintain Gym & Pool area during opening hours.
- Ensure that the facilities and equipment are properly maintained at all times.
- Report and ownership of facilities and equipment to ensure tiptop operating condition.
- Report and follow up on any malfunction of facilities and equipment.
- Handle guest feedback and requests.
- Maintain good guest relations with all guests at all times.
- Knowledge of the daily VIP and lobby movements and requests.
- Responsible for the Guest Experience.
- Assist the Lifestyle Manager in managing and training the team members
We’re looking for a proactive Guest Service Team Leader with at least three years of relevant experience and qualifications in hospitality management (preferred). If you believe you are the right fit for the role, write in to have a chat with us
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.
Tell employers what skills you have
Interpersonal Skills
Inventory
Guest Relations
Communication Skills
Customer Satisfaction
Team Leader
Team Player
Customer Service
People Management
Hospitality
Customer Service Experience
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