Investigation Consultant, Compliance
7 days ago
Job Description:
- Develop and embed market conduct risk framework
- Review and approve client facing and non-client facing Marketing Materials
- Partner with first line stakeholders to deliver compliance and ethics training and awareness activities
- Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.
- Participate and be involved in team initiatives/projects to enhance the market conduct framework
- Carry out adhoc tasks and projects assigned by HOD or supervisor.
Requirements:
- At least 5 years of experience with Investigations or other Compliance functions
- Insurance background is preferred
- Compliance qualifications will be an advantage
Tell employers what skills you have
Excellent Communication Skills
Review complaints
deal with customer complaints
Regulatory Compliance
Investigation
Complaints and Enquiries
Strategy
Compliance
customer's complaints
Handling complaints
Audit
Media Relations
resolve complaints
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