Underwriting Technician

Roles & Responsibilities

Job Purpose / Role:

Support new products and services; continuous improvement of service quality and productivity; making use of new technology. Effectively supporting organizational changes and the growth strategy in addition to helping drive profitability in a deadline driven, market changing, environment.

Key Responsibilities:

Provide an effective and efficient service to brokers/ clients, underwriting, claims, credit control/accounting. Main responsibilities include:

• Perform preliminary risk appetite check and client / broker value.
• Complete standard quote templates including ensuring completeness of information.
• Support in data entry tasks associated with Pricing.
• Review, update & issue binders and prepare files for audi.
• Post-bind endorsements, etc.
• Support/Within Thresholds handle Renewal Underwriting tasks (without UW authority levels) and ensure account readiness for the renewal cycles.
• Directly interact with brokers/ clients for follow-ups, etc.
• Ensure complete information handovers into ATs and ensure output is aligned to UW/Broker/End insured requirements.
• Ensure timely delivery of all tasks as defined in the above scope of activities.
• Proactive communication with all relevant internal and external stakeholders.
• Act as a point of contact for underwriters and support timely and accurate delivery of quotes, policy documentation, endorsements, etc.
• Support continuous process improvement and automation initiatives within their own area of operations.

Client Engagement

• Direct engagement with end insureds and brokers is required for this client-facing role as supports UW and ensures end to end client servicing expertise for policy administration activities.
• Develop effective working relationships with both internal functional units and external customers, including Brokers/Underwriting, Credit Control, Reinsurance, Claims, and GBO offshore Account Technicians. Regular exchange with UW/Broker regarding all account specific matters. Liaise with other countries to drive process improvement and harmonization of operational tasks on global basis. Attend relevant internal and external meetings along with Underwriters.

Account Management Support for Underwriters

• Responsible for supporting UW production by reviewing and interpreting source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files and accounts / loss history – including interactions with Brokers in case of missing information. Authorization in line with assigned limits. Acting as SME for resolving an GBO AT queries and ensuring complete and accurate handling of the account from GBO.
• Perform NB and RN Submission and its related tasks. eg. CUBE submissions, credit checks, sanctions check, etc.
• Accurately and efficiently populate front / mid Office IT system(s) Eg. CUBE, GG, A1, Amanda, etc. (depending upon Line of Business) with policy data utilising information received from all relevant sources. (Booking of premiums).
• Invoice customers and produce all relevant documentation, whenever applicable as per agreed scope - e.g. policies, certificates, endorsements to broker (or client), co-insurers, captives and re-insurers.
• Utilize product and process knowledge to offer suggestions and recommendations to CSU/UWs.
• Ensure accurate and timely handover of information to Offshore teams to support policy setup and bookings.
• Collect and provide relevant information for quotation to UW. Using or providing all relevant information to accurately and efficiently prepare policy-set up, binder and issuance as well as booking preparation for new and renewed business. Compiling or creating non-standard policy wordings and aligning with UW and Brokers. Preview of revised broker wordings compared to expiring. Providing suggestions to UWs.

Credit Control

Coordinate AQS requests and complex queries with GBO offshore, credit control, brokers , UW, etc, to support resolution of reconciliation discrepancies. Regular monitoring and follow-up on receivables and policy issuance.

Workflow and Time Management

Proactively and collaboratively manage and prioritize workflow to ensure key performance indicators and service standards are met. Ongoing monitoring, maintenance, and follow-up of all accounts in the respective responsibility and escalation, if required.

Technical Expertise

• Support system UAT testing and other ad-hoc initiatives.
• Develop in-depth product/process knowledge in respective area / LOB to become an Expert in specific subjects.
• Support cross-functional projects on process harmonization and/or automation.

Key Experience / Requirements / Skills:

Education

• Completion of a recognized insurance qualification or equivalent in the financial sector.

General Skills

• Ability to motivate others and is an effective team player. Able to coach and train staff.
• Communication Skills: verbal / written communication and interpersonal skills.
• Task Planning: Time management skills and experience of scheduling tasks in accordance with daily review of priorities.

Languages

• Fluent in English.
• Multilingual or fluency in local language is a plus.

Technical Skills

• Excellent knowledge Microsoft Office applications and experience of relevant business applications and systems.
• Ability to continuously develop technical and systems knowledge, business and insurance understanding.
• Good understanding of relevant products, wordings, terms and conditions and coverages.
• Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.
• Commercial and large corporate insurance experience, preferably client servicing (broker or company background).
• Experience working in an cross cultural environment with strong collaboration skills and ability to motivate others to achieve common goals.
• Account management and ability to coordinate with other functions.
• Experience of policy administration in support of Underwriting.

Tell employers what skills you have

Account Management
UAT
Process Improvement
Reinsurance
Continuous Process Improvement
Data Entry
Interpreting
Multilingual
Underwriting
Authorization
Time Management
Proactive Communication
Pricing

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